Summary
Overview
Work History
Education
Skills
Timeline
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Amaya Williams

Dallas,TEXAS

Summary

Dynamic customer service professional with a proven track record at Hello Fresh, excelling in active listening and critical thinking. Adept at enhancing client satisfaction through effective communication and efficient order management. Recognized for streamlining processes, resulting in improved resolution times and fostering strong client relationships. Committed to maintaining high standards of service and professionalism.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Hello Fresh
12.2023 - 03.2025
  • Assisted customers with inquiries, providing timely and accurate information to enhance satisfaction.
  • Managed order processing and fulfillment, ensuring smooth delivery and customer experience.
  • Resolved product issues through effective communication, fostering positive relationships with clients.
  • Collaborated with team members to streamline processes, improving overall efficiency in workflow.
  • Utilized CRM systems to track interactions and maintain detailed records of customer engagements.
  • Implemented best practices for handling complaints, enhancing resolution times and client trust.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Responded to customer requests for products, services, and company information.

Sales Associate

Kroger
02.2023 - 05.2024
  • Assisted customers with product inquiries and recommendations to enhance shopping experience.
  • Maintained store cleanliness and organization to ensure a welcoming environment.
  • Operated point-of-sale system efficiently for customer transactions.
  • Collaborated with team members to restock shelves and display merchandise effectively.
  • Engaged with customers to build rapport and encourage repeat visits.
  • Learned product features and promotions to provide accurate information to shoppers.
  • Supported inventory management by conducting regular stock checks and reporting discrepancies.

Home Care Aide

Grand Haven Nursing Home
07.2021 - 09.2022
  • Assisted clients with daily living activities, ensuring comfort and safety.
  • Monitored client health status, reporting changes to healthcare professionals.
  • Administered prescribed medications according to established schedules.
  • Developed personalized care plans in collaboration with clients and families.
  • Provided emotional support, fostering positive relationships with clients and families.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Cooked tasty, nourishing meals for patients to promote better nutrition.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.

Leasing Professional

the Landing at Chandler Crossing
02.2019 - 03.2021
  • Assisted prospective residents by showcasing available units and addressing inquiries effectively.
  • Conducted property tours, highlighting community features and amenities to enhance resident interest.
  • Managed lease documentation, ensuring compliance with company policies and local regulations.
  • Processed rental applications, verifying applicant information for accuracy and completeness.
  • Toured property with prospective tenants and provided wealth of information in regards to its key features.
  • Maintained detailed records of tenant interactions, enabling effective communication across team members when addressing ongoing issues or requests.
  • Streamlined the leasing process for prospective residents, resulting in higher conversion rates.
  • Monitored property appearance regularly, working with maintenance teams to address any issues promptly.

Education

High School Diploma -

Everett High School
Lansing, MI
08-2022

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • HIPAA compliance
  • Patient confidentiality
  • Appointment scheduling
  • Retail merchandising
  • Retail employee training
  • Retail energy sales
  • Payment processing

Timeline

Customer Service Representative

Hello Fresh
12.2023 - 03.2025

Sales Associate

Kroger
02.2023 - 05.2024

Home Care Aide

Grand Haven Nursing Home
07.2021 - 09.2022

Leasing Professional

the Landing at Chandler Crossing
02.2019 - 03.2021

High School Diploma -

Everett High School

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