Amayah Morales

• Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
• Rotated merchandise and displays to feature new products and promotions.
• Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
• Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
• Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
• Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
• Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Used upselling techniques and demonstrated how to use new products.
• Sold a variety of products by explaining their unique features and instructing customers on how to use them properly.
• Took incoming phone calls and provided customers with information about procedures, policies, store hours, promotions, and product information.
• Assisted customers in enrolling in loyalty programs and submitting paperwork.
• Consistently had the highest commission and sales even while being part time.
• Got over 100 people to leave Five-Star reviews for extraordinary service.
• Maintained a personable and friendly attitude at all times and created a clean and welcoming atmosphere.
• Prepared cash deposits after every shift.
• Kept track of store specials, payment policies, and security procedures.
• Organized displays and stocked shelves to draw customers' attention to specific items..

• Managed a client book with critical information for each customer.
• Strengthened client relationships through regular communication and proactive follow-up on inquiries.
• Maintained in-depth knowledge of industry trends and products, ensuring accurate guidance for clients.
• Developed strong rapport with clients through active listening and empathetic understanding of their goals and concerns.
• Demonstrated adaptability by quickly learning new systems, tools, or products as necessary for the job.
• Enhanced client satisfaction by providing personalized advice and tailored product recommendations.
• Excelled in meeting sales targets, contributing significantly to the overall success of the team.

• Promoted available products and services to customers during service, account management, and order calls.

• Spoke with customers about their concerns about products or services in order to resolve issues and increase sales.

• Taught new employees about the company's operations, policies, and services.

• Improved efficiency and performance by tracking team member productivity and providing feedback.

• Assisted customers by answering questions, responding to inquiries, and handling phone requests in an average of five minutes.

• Spoke with customers about their concerns about products or services in order to resolve issues and increase sales.

• Efficiently operated cash register and brought the store's overall rewards rate up by over 10 percent.

• Handled curbside pickup services and assisted in custom framing.

• Assisted in inventory management and online orders.

• Kept track of cash drawers in multiple checkout stations and ensured that there was enough cash on hand.

• Handled returns and exchanges.

• Locked and secured the store as well as opening and preparing it on certain mornings.

• Organized classes and family events to promote products and build rapport.

• Kept up to date on store policies regarding payments, returns, and exchanges in order to provide each customer with prompt and accurate service.

• Finished replenishing the floor to ensure size availability and customer satisfaction.