Amayah Womack
Rockford,IL
Summary
Enthusiastic Personal Shopper recognized for consistent order accuracy, outstanding customer service and development of brand loyalty. Fast worker focused on delivering excellent service for in-store pick up customers and home delivery. Comfortable using technology tools such as mobile applications, scanners and GPS to complete orders. Experienced retail team member adept at picking the best quality items to meet shopper needs. Knowledgeable about substitution policies and payment procedures. Good organizational and time management abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Curbside Shopper
Meijer
05.2023 - Current
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Tracked substitutions and informed customers of changes.
- Worked productively with customers to meet order requirements and service expectations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Loaded and unloaded orders at customer's homes or locations.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Provided product advice to customers to help select most suitable items for individual needs.
- Developed professional relationships with customers to establish repeat business and increase trust.
- Greeted clients entering store to provide welcoming environment and friendly customer service.
- Communicated with vendors to stay informed of new products and stock availability.
- Created attractive displays to attract more customers and increase sales.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Built relationships with customers and community to promote long term business growth.
- Contributed to team objectives in fast-paced environment.
- Informed customers of promotions to increase sales productivity and volume.
- Set and achieved company defined sales goals.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Trained new employees on customer service, money handling and organizing strategies.
- Negotiated prices, terms of sales and service agreements.
- Quoted prices, credit terms and other bid specifications.
E-Commerce Associate
Farm And Fleet
10.2019 - 05.2020
- Monitored website traffic and customer reviews to evaluate responses to site updates.
- Analyzed sales-related data to predict future sales, stock requirements and consumer behaviors.
- Configured, added and removed items and images to provide most accurate representation of products on company's web portal.
- Maintained working knowledge of company products, services and promotions.
- Double-checked customer orders and information before filling out order forms to prevent unnecessary delays and errors.
- Maximized customer satisfaction by checking outgoing documents and shipment labels for accuracy and conformance to outlined customer requirements and preferences.
- Created shipping and invoicing documents with accurate customer, destination, and materials information to meet shipper standards and identify any hazardous contents.
- Informed customers by mail or telephone of order information such as unit prices, shipping dates and anticipated delays.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Verified quality and accuracy of picked items, prioritizing both customer order accuracy and product delivery excellence.
- Packaged fragile and perishable merchandise for transport to support safe, intact delivery of requested products.
- Answered customer inquiries and requests by researching in-store and online offerings to provide accurate answers.
- Completed required paperwork, logs and other documentation according to internal policies to accurately track sales and delivery metrics.
- Actively promoted e-commerce department services to customers by highlighting benefits and service offerings during in-store interactions.
- Determined and applied appropriate product substitutions for out-of-stock items after consulting with e-commerce customers.
- Provided personal shopping services for product categories ranging from clothing to power tools.
- Tracked substitutions and informed customers of changes.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Communicated with vendors to stay informed of new products and stock availability.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Provided product advice to customers to help select most suitable items for individual needs.
- Greeted clients entering store to provide welcoming environment and friendly customer service.
- Inspected landing pages, product information and checkout options to verify visual appeal, accuracy and usability.
- Met or exceeded sales goals and worked as team player in supporting other sales.
- Displayed positive, professional, friendly and high-energy willingness to assist customers through video, chat or telephone interactions.
- Informed supervisors and coworkers of inventory needs and double-checked supplies before completing customer orders.
- Processed and handled customer complaints, answering questions and providing alternative solutions.
Cashier
Farm And Fleet
09.2019 - 05.2020
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Processed refunds and exchanges in accordance with company policy.
- Checked personal identifications during alcohol and tobacco sales.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
- Identified and resolved discrepancies and errors in customer accounts.
Party Hostess
Chuck E Cheese
02.2018 - 05.2018
- Prepared and served meals, beverages and desserts to party guests.
- Maintained accurate supply log of party supplies and submitted purchase requests to reorder supplies.
- Supervised children's activities, maintaining happiness, safety and well-being.
- Decorated and set tables in accordance with party themes and age groups.
- Led creative games and activities to engage and entertain guests during events.
- Organized various themed parties, with coordinated decorations, menus and activities.
- Resolved conflict to maintain fun, positive and safe event environments.
- Directed guests to correct areas for eating, dancing, and other services.
- Arranged tables and seating to comfortably seat party guests.
- Met needs of customer special requests to promote positive party experiences and build loyal clientele.
- Explained facility attractions to party guests and answered customer questions.
- Adhered to strict party schedule to avoid overbooking or delay of parties.
- Cheerfully briefed customers on facility rules, amenities and party policies.
- Supervised party area and delivery of services to verify guests complied with facility safety rules.
- Completed party checklist to confirm each party received contracted elements of party package.
Education
High School Diploma -
The Keystone School Online
Bloomsburg, PA05.2020
Skills
- Payment Processing
- Customer Relations
- Verbal and Written Communication
- Safety Rules
- Cash Register Systems
- Health Code Requirements
- Order Coordination
- Mobile Ordering Understanding
- Food Handling Standards
- Inventory Control Procedures
- Proper Storage Procedures
- Product Knowledge
- Productivity Performance
- Collaborative Environments
Timeline
Curbside Shopper
Meijer
05.2023 - Current
E-Commerce Associate
Farm And Fleet
10.2019 - 05.2020
Cashier
Farm And Fleet
09.2019 - 05.2020
Party Hostess
Chuck E Cheese
02.2018 - 05.2018
High School Diploma -
The Keystone School Online