Amaydis Ortiz
Bladensburg,MD
Summary
Professional, bilingual, highly driven, and exceptionally motivated individual with expertise in leasing and administration. Proficiencies included executing projects on time, resident retention, exceeding goals, and building partnerships. Seeking to enhance my career in a professional environment, a part of an organization that promotes growth from within and will take advantage of my excellent skills.
Overview
8
8
years of professional experience
Work History
Assistant Property Manager
Rose Valley Management
02.2024 - Current
- Developed strong relationships with vendors, negotiating favorable contracts for cost-effective services.
- Implemented new marketing strategies to attract prospective tenants and maintain high occupancy rates.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Followed up on delinquent tenants and coordinated collection procedures.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Kept accurate records of all resident and tenant correspondence.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Assisted development and implementation of new administrative procedures.
- Created and maintained databases to track and record customer data.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Scheduled office meetings and client appointments for staff teams.
Leasing Manager
Harbor Group Management (Mission Rock Residential previously)
06.2022 - 02.2024
- Conducted personalized tours
- Managed all leads and prospective residents
- Ensures strict compliance with the Fair Housing Act
- Reviews all applications and issues final approval
- Provides and prepares welcome letters and leases for approved future residents
- Provides directions to the leasing team
- Prepares, monitors, and distributes reports on a variety of operational and financial data
- Held weekly team meetings with leasing staff.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
Assistant Property Manager
Enterprise Residential
01.2020 - 05.2022
- Implement sales and marketing activities both on and off site to achieve occupancy and delinquency goals in accordance with LITHC, HOME unit laws, Section 8 and local and federal regulations
- Complies with policies and procedures and external regulatory requirements
- Ensures strict compliance with the Fair Housing Act
- Shows and leases apartments; qualifies prospective residents in compliance with program requirements
- Collects rents, monitors, and manages delinquencies and collections, and maintains accurate records
- Assists in processing property expenses such as vendor invoices
- Closing maintenance tickets and completing satisfaction calls
- Provides direction to team in absence of the Property Manager
- Prepares, monitors, and distributes reports on variety of operational and financial data.
- Streamlined office operations by implementing efficient administrative systems and procedures.
- Improved employee productivity with effective time management strategies for daily tasks.
- Enhanced internal communication by creating a centralized information hub accessible to all staff members.
- Facilitated cross-departmental collaboration, resulting in increased efficiency and timely project completion.
- Coordinated company events and meetings to foster teamwork and boost employee morale.
- Implemented new marketing strategies to attract prospective tenants and maintain high occupancy rates.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Assistant Property Manager
Grady Management
02.2018 - 08.2019
- Review and approval of all move-in certifications, as well as quarterly review of annual re-certifications to remain in compliance with LIHTC rules and regulations
- Assist in monitoring correct usage of income and rent limits and utility reimbursements
- Coordinating apartment turnovers and coordinating service requests.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Collaborated with legal department on eviction proceedings when necessary; following proper protocols and documentation requirements laid down by law.
- Reduced vacancy rates through targeted marketing efforts like hosting open houses and leveraging social media platforms.
- Prepared detailed reports on property performance metrics for monthly review meetings with senior management team members.
- Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
- Served as point-of-contact between residents and building personnel thereby effectively managing daily concerns or inquiries.
- Managed department budgets and generated financial reports for management review.
- Managed filing system, entered data and completed other clerical tasks.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Developed strategies to streamline and improve office procedures.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Leasing Professional
Panco Management
08.2016 - 02.2018
- Lease apartment homes to future residents and all visitors
- Assist in completing applications and required forms, providing information, and collecting deposits and fees in accordance with Fair Housing practices
- Submit applications for verification and approval to the Community manager
- Prepare move-in packages and conduct new resident orientations.
Education
Graduated with an overall 3.7 GPA. -
Bowie High School
05.2015
Skills
- Time management
- Customer service
- Critical thinking
- Problem-solving
- Detail oriented
- Organization
- Clerical Support
- Document Control
- Office Administration
- Data Entry
- Workflow Optimization
- Mail handling
- Meeting planning
Personal Information
Title: Leasing Manager/Asst. Property Manager
References
Available upon request.
Timeline
Assistant Property Manager
Rose Valley Management
02.2024 - Current
Leasing Manager
Harbor Group Management (Mission Rock Residential previously)
06.2022 - 02.2024
Assistant Property Manager
Enterprise Residential
01.2020 - 05.2022
Assistant Property Manager
Grady Management
02.2018 - 08.2019
Leasing Professional
Panco Management
08.2016 - 02.2018
Graduated with an overall 3.7 GPA. -
Bowie High School
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