Amayia Lyons
Jackson,TN
Summary
Dynamic Customer Service Representative with proven expertise at CVS/caremark in conflict resolution and customer retention. Recognized for exceptional active listening and critical thinking skills, consistently exceeding performance metrics. Adept at enhancing customer satisfaction and driving sales growth through informed recommendations and effective problem resolution. Committed to delivering outstanding service in high-pressure environments.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
CVS/caremark
08.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Receptionist
Jackson Clinic
10.2022 - 08.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Assisted with onboarding new clients and securing paperwork completion.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Managed multiple tasks and met time-sensitive deadlines.
Jackson General Hospital
Patient Care Tech
08.2022 - 10.2022
Education
Associate Science - Healthcare
Jackson State Community College
Jackson, TN05.2023
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
- Call center operations
- Call management
- Order processing
- Team development
- Payment processing
Timeline
Customer Service Representative
CVS/caremark
08.2024 - Current
Receptionist
Jackson Clinic
10.2022 - 08.2024
Jackson General Hospital
Patient Care Tech
08.2022 - 10.2022
Associate Science - Healthcare
Jackson State Community College
Similar Profiles
Hetal PatelHetal Patel
Account Manager at CVS/caremarkAccount Manager at CVS/caremark
Tiffany MartinTiffany Martin
Senior Representative at CVS/caremarkSenior Representative at CVS/caremark
Teri MortonTeri Morton
Senior Advisor, Mail Operations Strategy at CVS/CaremarkSenior Advisor, Mail Operations Strategy at CVS/Caremark
Jeremiah HaynesJeremiah Haynes
Cart Attendant at Food GiantCart Attendant at Food Giant
Jasmine PirtleJasmine Pirtle
CNA at NorthebrookeCNA at Northebrooke