Amayrani Burgoin
Vancouver
Summary
As a professional in hospitality or in any job position I highly enjoy working for small businesses, especially those with philanthropic backgrounds. I believe integrity and giving back to your community is essential for personal growth and for business. I will always continue to be a social individual who thrives in a project based/team setting. Always strives to learn more and remain an honest and consistent team member to any cause I devote myself to. Developing client relationships is something that has aided me so many different ways professionally and personally. One never knows who or what opportunities come through the door but forming relationships with clientele is something I highly take pride in. My hunger to be apart of a team is something that makes a workplace more than just a job but more as a second home where there is an environment to grow with those around you.
Overview
6
6
years of professional experience
Work History
Server/Captain
Beaches Restaurant & Bar
07.2021 - 01.2025
- Enhanced customer satisfaction by delivering exceptional service and timely assistance.
- Managed server team for efficient table coverage and optimal dining experience.
- Collaborated with management to develop strategies for increasing repeat business from satisfied customers.
- Evaluated server performance regularly, providing constructive feedback for continuous improvement.
- Resolved customer issues promptly, maintaining professionalism and a focus on guest satisfaction.
- Trained new servers on restaurant procedures, menu items, and customer service standards.
- Created long lasting customer relationships ensuring longevity for business and satisfactory experiences with all guests who come through the door.
- Calculated and professional under pressure.
- Assisted in the creation of daily specials, collaborating with chefs to develop unique menu offerings.
- Supervised private events at the restaurant, coordinating setup, staffing needs, and personalized services for clients'' needs.
- Supported overall restaurant operations by filling in as needed for various roles, including host, busser, and bartender when necessary.
- Flexibility overall to benefit the team and business standards.
- Ability to converse with individuals of all walks of life, ensuring a welcoming environment, catering to all sorts of occasions and creating an experience for guests.
- Understands and values and benefits of working in a team to increase business and increase overall quality of work life for peers and clientele.
Cashier/Floral Assistant
Chucks Produce
03.2020 - 07.2021
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Utilized strong time management skills to delicately balance heavy workloads during busy holiday seasons, effectively meeting customer expectations.
- Contributed to business growth by creating visually appealing window displays that attracted potential customers into the store.
- Served as a knowledgeable resource to customers seeking advice on flower selection for various occasions or specific meanings behind certain blooms.
- Managed daily store operations including opening/closing procedures, cash handling, and housekeeping tasks for an organized workspace.
- Restocked and organized merchandise in front lanes.
Counter Cashier
Salmon Creek Cleaners
06.2019 - 03.2020
- Maintained a clean and organized workspace, ensuring a welcoming environment for customers.
- Provided exceptional product knowledge, guiding customers towards informed purchasing decisions.
- Ensured compliance with company policies and procedures, maintaining the highest standards of professionalism.
- Balanced cash drawer at the end of each shift, accurately reconciling receipts and payments.
- Greeted customers entering store and responded promptly to customer needs.
- Strengthened customer relations through friendly interactions and attentive assistance during transactions.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
Education
High School Diploma -
Vancouver ITech Preparatory
Vancouver, WA06-2019
Skills
- Strong multitasking
- Exceptional leadership
- Team management
- Food safety compliance
- Upselling strategies
- Willingness to learn
- Positive and friendly attitude
- Teamwork and collaboration
- Customer service
- Attention to detail
- Responsible and trustworthy
- Critical thinking
- Team leadership
Languages
Spanish
Native or Bilingual
Interests
- Backpacking and Hiking
- Volunteering for community initiatives to give back to local communities and make a positive impact
- Participating in fundraising events to support local charities, schools, or community projects
- Spending time with my dog and family
- Festivals/ live music
Timeline
Server/Captain
Beaches Restaurant & Bar
07.2021 - 01.2025
Cashier/Floral Assistant
Chucks Produce
03.2020 - 07.2021
Counter Cashier
Salmon Creek Cleaners
06.2019 - 03.2020
High School Diploma -
Vancouver ITech Preparatory
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