Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Amayrani  De La Cruz

Amayrani De La Cruz

Katy,TX

Summary

Regional Manager with Xclusive Services, skilled in strategic planning and staff development. Achieved significant revenue growth through streamlined operations and enhanced customer relationships. Proven ability to mentor teams and drive performance, ensuring safety and compliance while fostering a motivated work environment. Expertise in operational management and business development.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Regional Manager

Xclusive Services
02.2025 - Current
  • Provide excellent customer service and customer relationships through timely follow-up and communication to all needs
  • Prioritize revenue expansion opportunities
  • Active participation in annual budgeting discussions
  • Manage and oversee regional recruitment plan for all territories
  • Own current customer retention efforts
  • Develop and maintain positive business relationships with new and existing customers
  • Mentor, train and manager all District Managers
  • Manage timely. delivery of payroll and expense reimbursements
  • Streamlined operational workflows by implementing standardized procedures across multiple territories, driving consistent service quality and increasing overall organizational efficiency.

District Manager

Xclusive Services
12.2023 - 02.2025

· Provide excellent customer service and customer relationships through timely follow-up and communication to all needs

· Create a safe, unified, and motivated team environment; led through excellent service practices, growth and development for all employees

· Present routinely for morning check-in, meetings, walk through, GM/property leader interactions, etc. with Area Managers within assigned district

· Own the safety of each Team Member, ensure safety training is taking place throughout District per policy. Complete all required Workers Comp trainings with urgent response to all reported and known incidents per operating policy and procedure

· Mentor, train, and manage all service Team Members and Area Managers (in partnership with recruiting) including background checks, compliant document reviews, and other new hire paperwork completed prior to working

Area Manager

Xclusive Services
06.2014 - 12.2023
  • · Provide excellent customer service and customer relationships through timely follow-up and communication to all needs
  • · Maintain and circulate accurate contact information for all assigned properties to headquarters, sales, and service regional leaders
  • · Responsible for acquiring and sharing competitive information (within assigned property or operating city)
  • · All work, including scheduling, to be done at an assigned property
  • · Place, train, and set expectations with external Team Members (in partnership with recruiting) including background checks, compliant document reviews, and other new hire paperwork completed prior to working
  • · Assist in creating customer engagement activities and events

Education

High School Diploma -

Bonnabel Magnet Academy School, Kenner, LA
05.2011

Skills

  • Staff training and development
  • Strategic planning
  • Staff management
  • Operational management
  • Goals and performance
  • Asset control
  • Business development and planning
  • Human resources management
  • Brand development
  • Cost reduction

Certification

Sales Effectiveness from Butler Street

Languages

Spanish
Native or Bilingual

Timeline

Regional Manager - Xclusive Services
02.2025 - Current
District Manager - Xclusive Services
12.2023 - 02.2025
Area Manager - Xclusive Services
06.2014 - 12.2023
Bonnabel Magnet Academy School - High School Diploma,