Amayrani Rodriguez
Rock Hill,SC
Summary
Proactive Assistant Manager with experience in supervising daily operations and enhancing customer satisfaction. Skilled in money handling, customer relations, and improving sales through effective merchandising. Strong decision-making and organizational skills, with a commitment to maintaining a safe and welcoming store environment.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Dunkin' Donuts
09.2016 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Increased sales through effective merchandising strategies and targeted promotions.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
Education
Harding University High School
Charlotte, NC07-2018
Skills
- Money Handling
- Customer Relations
- Product and service knowledge
- Task Delegation
- Cost Control
- Customer service and satisfaction
- Problem Resolution
- Decision-Making
- Organizational Skills
- Multitasking
- Active Listening
- Customer Relationship Management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Assistant Manager
Dunkin' Donuts
09.2016 - Current
Harding University High School