Amayrani Santos Gomez

• Developed working knowledge of roofing systems, materials, and insurance claim processes to support project estimates and customer consultations.
• Managed data collection processes, guaranteeing accuracy and consistency in research findings.
• Communicated with homeowners to assess roof conditions, document damages, and determine appropriate repair or replacement solutions.
• Assisted with insurance claim supplements by comparing carrier scopes with actual project requirements and organizing supporting documentation.
• Utilized industry software including Angi, CompanyCam, and Hearth for lead management, project documentation, and financing support.
• Supported additional business operations through social media management, customer engagement, and brand development initiatives.
• Developed project timelines and milestones for efficient workflow management.

• Assisted with the successful launch of a new food truck business, supporting business setup and day-to-day operations.
• Created and managed the business’s social media presence, including promotional content, videos, and digital marketing campaigns to increase community engagement.
• Designed menus, flyers, promotional materials, and branding to establish a professional business identity.
• Assisted with the implementation and setup of the point-of-sale (POS) system and menu organization.
• Coordinated catering inquiries, customer communications, and scheduling while providing excellent customer service.
• Collaborated directly with the owner to support business growth, marketing initiatives, and daily operations.

• Opened and maintained consumer and business accounts while ensuring compliance with banking regulations and documentation standards.
• Assisted clients with deposits, withdrawals, debit card services, account maintenance, and general banking inquiries.
• Supported lending processes by gathering information, explaining available options, and coordinating with internal departments.
• Maintained confidentiality and adhered to fraud prevention and risk management procedures.
• Managed a high volume of in-person and phone interactions while accurately documenting customer activity.
• Increased client satisfaction by providing tailored financial advice and personalized banking solutions.

• Guided customers through the vehicle purchasing process, including financing options, trade-ins, and vehicle selection.
• Managed financial transactions and reconciled accounts to ensure accuracy and compliance.
• Provided bilingual support to Spanish-speaking customers, ensuring clear communication and provided resources to support their background.
• Coordinated with banks and lenders to submit applications, track status updates, and resolve issues.
• Scheduled and managed customer appointments, test drives, and follow-up calls in a fast-paced office environment.
• Maintained customer records, contracts, and payment information to ensure accurate files and smooth closings.
• Analyzed budget forecasts and variance reports to support strategic decision-making.
• Improved team productivity with implementation of new software for tracking customer interactions and transactions.

• Dean's List 2022-2024
• Cum Laude Graduate

Relevant Coursework:

• Accounting I & II
• Business Law
• Macroeconomics & Microeconomics
• Statistics I & II
• Principles of Marketing
• Information Systems for Managers
• Public Speaking
• Microsoft Excel & Access

Extracurricular Activities:

• President Ambassador
• Phi Theta Kappa Member