Ambar Dominguez
Paterson,NJ
Summary
Seeking a dynamic company to apply extensive knowledge and skills, while achieving goals. Eager to grow professionally and personally, valuing opportunities that foster intellectual development.
Overview
9
9
years of professional experience
Work History
Generalist
Macys Department Store
07.2023 - Current
- Provided exceptional service to clients, resulting in increased retention rates and positive feedback.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Processed customer service orders promptly to increase customer satisfaction.
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Created attractive displays to promote items.
- Updated pricing and signage to complete product displays and educate customers.
- Communicated with vendors to answer questions, order samples and resolve issues.
- Organized store merchandise racks by size, style, and color.
Pastry Cook
JW Marriott
02.2023 - 05.2023
- Blended ingredients and mixed dough, following recipes.
- Set ovens to appropriate temperatures to pre-heat.
- Created new recipes using available ingredients and for special occasions.
- Monitored color of baking items to raise or lower temperature or remove from oven.
- Decorated pastries using icing, frosting and other toppings, resulting in beautiful appearance and delicious flavor.
- Maintained kitchen order and cleanliness by moving stock between storage and station in addition to sanitizing surfaces.
- Assisted with plating and serving desserts.
- Followed recipes to create cake, cookies and desserts products.
Pastry Cook
Gastromarket
04.2022 - 12.2022
- Maintained kitchen order and cleanliness by moving stock between storage and station in addition to sanitizing surfaces.
- Carried out daily kitchen prep and closing duties with station setup, breakdown and organization.
- Assisted with plating and serving desserts.
- Collaborated with the Pastry Chef to plan and develop new recipes.
- Answered customer product-related questions by providing ingredients and preparation information.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Cut and shaped dough for rolls, bread and various pastries.
- Mentored baking staff in proper techniques and bakery procedures.
- Created new recipes using available ingredients and for special occasions.
- Inspected all bakery products and removed any found to possess defects.
- Monitored color of baking items to raise or lower temperature or remove from oven.
Secretary to the General Manager
Catering Services
09.2020 - 02.2021
- Managed director's calendar and prepared meeting agenda and materials.
- Managed executives' calendars to keep track of events, meetings and activities.
- Coordinated meeting and work schedules for staff teams and executives.
- Initiated regular staff meetings to advance open communications, facilitate teamwork and improve morale.
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
Assistant Director of Events (Family Company)
Inoa Events Planner
02.2016 - 08.2020
- Managed schedules by completing work accurately and on time.
- Cultivated and maintained relationships to promote positive work culture.
- Handled incoming and outgoing mail, email and faxes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Mentored new employees on procedures and policies to maximize team performance.
Education
Professional Pastry Cook -
Escuela De Gastronomia Mariano Moreno
11.2021
High School Diploma -
Instituto Olimpo Ramon
09.2018
Skills
- Workflow Management
- Desserts and Confections
- Food Safety
- Customer Service
- Time Accounting
- Conflict Resolution
- Problem Resolution
- Friendly and Outgoing
- Relationship Building
Returns processing
Teamwork and Collaboration
Multitasking Abilities
Languages
Spanish
English
Timeline
Generalist
Macys Department Store
07.2023 - Current
Pastry Cook
JW Marriott
02.2023 - 05.2023
Pastry Cook
Gastromarket
04.2022 - 12.2022
Secretary to the General Manager
Catering Services
09.2020 - 02.2021
Assistant Director of Events (Family Company)
Inoa Events Planner
02.2016 - 08.2020
Professional Pastry Cook -
Escuela De Gastronomia Mariano Moreno
High School Diploma -
Instituto Olimpo Ramon