AMBAR BAEZ
Brooklyn,NY
Summary
Healthcare professional with 7+ years of experience in clinical research, patient coordination, and healthcare administration. Bilingual in English and Spanish, experienced in EHR systems, regulatory support, and high-volume clinical environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
11
11
years of professional experience
1
1
Certification
Work History
CONTRACT ROLE
BRAND AMBASSADOR
09.2023 - Current
- Provided customer-facing sales support and brand representation across retail locations, pop-up shops, and large-scale live events.
- Delivered high-quality customer service, product demonstrations, and brand education to diverse audiences.
- Processed cash and POS transactions accurately; supported daily opening and closing procedures.
- Maintained clean, organized retail environments and well-stocked merchandise displays.
- Supported teams in achieving daily sales goals, including contributing to $10,000+ in single-day sales targets.
- Represented national and global brands at high-profile events, including sporting events, conferences, and exhibitions.
- Notable Clients & Events: Dr. Silkman's, Amazon AWS, US Open, Samsung, UNGA Goalkeepers, Pokemon Go.
PATIENT CARE COORDINATOR
MANHATTAN RESTORATIVE HEALTH SCIENCES
09.2022 - 11.2022
- Managed front desk operations, including patient check-in and check-out, and assisted patients post-procedure with escort and care needs.
- Answered and routed incoming calls; coordinated conference calls with pain management specialists.
- Collaborated with medical assistants to schedule patients across multiple satellite sites for in-person visits, telemedicine follow-ups, and procedures.
- Generated patient documentation, including leave-of-work letters, as requested.
- Processed payment transactions and generated receipts for billing department review.
- Managed medical records inbox and fulfilled record requests in compliance with HIPAA guidelines.
- Initiated referral intake processes and coordinated with authorization teams to verify insurance eligibility.
- Created and maintained patient charts in IMS EHR system; generated and distributed weekly reports to clinical staff.
BILINGUAL FRONT DESK RECEPTIONIST
NEW YORK PSYCHOTHERAPY AND COUNSELING CENTER
01.2022 - 09.2022
- Served as first point of contact for a high-volume behavioral health clinic, greeting and directing clients and managing check-in and check-out procedures.
- Scheduled in-person and telehealth appointments using IMA EHR system; documented client updates and maintained accurate visit records.
- Provided Spanish-language interpretation during psychiatric evaluations and medication management sessions.
- Coordinated client intake with case managers and clinical staff; verified insurance eligibility and submitted claims through ePACES system.
- Distributed transportation assistance to Medicaid enrollees through PTAR system.
- Provided administrative support to a multidisciplinary team of 150+ therapists, 10 clinical supervisors, and 13 psychiatrists and nurse practitioners.
- Supported prescribers through shadowing and administrative assistance; managed staff calendars and appointment statuses using Microsoft Teams Bookings.
- Scheduled follow-up appointments for an average of 65–75 clients.
- Collaborated with a 22-member clerical team; edited shared documents via SharePoint and trained new hires on workflows and task assignments.
- Answered and routed high-volume inbound calls through the Bronx site call center; managed internal and external communications efficiently.
- Maintained the medical records inbox and fulfilled in-person and electronic record requests, including psychosocial and psychiatric evaluations, safety plans, and discharge summaries, in compliance with HIPAA regulations.
BREAST + HEMATOLOGY ONCOLOGY CLINICAL RESEARCH COORDINATOR
MONTEFIORE-EINSTEIN CANCER CENTER
07.2015 - 07.2021
- Facilitated patient enrollment and accrual for 40+ Phase I–III clinical trials in breast cancer and hematologic malignancies.
- Collaborated with oncologists, principal investigators, and research nurses to screen patients for eligibility and complete internal registrations.
- Supported clinical study visits, administered study surveys, and performed accurate data entry across multiple electronic data capture systems.
- Utilized Epic (EPIC) EHR to document patient information and track study-related activities.
- Served as primary liaison between research site and pharmaceutical sponsors; coordinated routine monitoring visits, audits, and quality assurance reviews.
- Maintained organized regulatory and patient binders; developed patient-specific schedules for clinical and research staff.
- Presented patient updates and study needs during weekly research team meetings.
- Operated research equipment and collaborated with phlebotomy to procure, process, centrifuge, and ship biospecimens to central laboratory vendors.
- Coordinated with biospecimen laboratories to obtain archival tissue samples.
- Submitted IRB documentation, including adverse events (AEs), serious adverse events (SAEs), and consent form updates; communicated protocol changes to clinical staff.
FREELANCE PRODUCTION ASSISTANT
ELLE.COM
08.2017 - 02.2019
- Supported the Lead Video Producer in the planning and execution of video shoots for ELLE.com, a global lifestyle and media publication.
- Coordinated across departments to ensure timely production; managed paperwork, talent check-ins, and on-set hospitality.
- Assisted with preparation and procurement of props and wardrobe; transported and organized equipment for lighting, sound, and camera crews.
RECEPTIONIST
PARKWOOD ENTERTAINMENT
10.2014 - 07.2015
- Served as first point of contact for visitors and clients at Parkwood Entertainment, the management and entertainment company founded by and representing Beyoncé Knowles-Carter.
- Managed front desk operations including visitor check-in, inquiry handling, appointment coordination, and meeting confirmations.
- Provided administrative support to executive staff, including email correspondence, multiline phone coverage, calendar coordination, and document filing.
- Created and maintained templates for office inventory tracking; coordinated office supply requests and distribution.
Education
Bachelor of Science - Biology
University At Albany, State University of New York
Albany, NY05.2014
Skills
- Bilingual: Fluent in English & Spanish
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Customer Service & Patient Support
- Data Entry & Fast, Accurate Typing
- Detail-Oriented with Strong Organizational Skills
Certification
- Usui Shiki Ryoho Reiki , Second Degree
- Issued by Diane Domondon | January 2022
- Usui Shiki Ryoho Reiki, First Degree NYC Reiki Center | July 2021
Timeline
CONTRACT ROLE
BRAND AMBASSADOR
09.2023 - Current
PATIENT CARE COORDINATOR
MANHATTAN RESTORATIVE HEALTH SCIENCES
09.2022 - 11.2022
BILINGUAL FRONT DESK RECEPTIONIST
NEW YORK PSYCHOTHERAPY AND COUNSELING CENTER
01.2022 - 09.2022
FREELANCE PRODUCTION ASSISTANT
ELLE.COM
08.2017 - 02.2019
BREAST + HEMATOLOGY ONCOLOGY CLINICAL RESEARCH COORDINATOR
MONTEFIORE-EINSTEIN CANCER CENTER
07.2015 - 07.2021
RECEPTIONIST
PARKWOOD ENTERTAINMENT
10.2014 - 07.2015
Bachelor of Science - Biology
University At Albany, State University of New York