Ambar B. Lopez Morales
Orlando
Summary
Versatile administrative professional with extensive experience in patient data management, insurance verification, and customer service. Proven track record of enhancing front office operations and maintaining organized records. Proficient in digital tools, ensuring efficient communication between patients and providers.
Overview
5
5
years of professional experience
Work History
Business Assistant
Timber Springs Dental Care
Orlando
04.2026 - Current
- Greet patients and provide exceptional customer service in a fast-paced dental office environment
- Verify dental insurance eligibility, benefits, and coverage prior to appointments
- Schedule and confirm patient appointments while maintaining an efficient provider schedule
- Process patient registrations, update demographic information, and maintain accurate records
- Collect payments and explain treatment plans, financial arrangements, and insurance estimates
- Coordinate communication between patients, providers, and insurance companies
- Ensure HIPAA compliance and confidentiality of all patient information
- Support daily front office operations and administrative functions
Billing & Administrative Assistant
First Step Therapy
Orlando
01.2022 - Current
- Enter and maintain billing and patient data for 100+ accounts weekly with 98%+ accuracy
- Verify insurance eligibility and update demographic and billing records in database systems
- Process, post, and reconcile billing information efficiently and accurately
- Maintain organized digital and physical patient records in compliance with HIPAA standards
- Provide scheduling and clerical support for therapists and administrative staff
- Communicate professionally with patients, therapists, and insurance providers via phone and email
- Support daily administrative operations and special office projects
Customer Service Associate
Guacamole Mexican Grill
Orlando
01.2021 - 01.2022
- Delivered high-quality customer service in a fast-paced environment
- Resolved customer inquiries, enhancing overall customer experience and loyalty
- Processed cash and card transactions, ensuring accuracy and customer satisfaction
- Maintained organized, clean, compliant work areas to support operational efficiency
Education
Bachelor of Science - General Health Studies
University of Central Florida (UCF)
Orlando, FL12-2025
Associate of Arts (AA) -
Polk State College
Winter Haven, FL05-2024
Skills
- Client onboarding
- Administrative billing
- Payment processing
- Insurance verification
- Records management
- Document control
- Database and EMR systems
- Data management and accuracy (65 wpm)
- Microsoft Office proficiency
- Google Workspace applications
- Market research
- Report preparation
- Calendar management
- Process improvement
- Customer service
- Front desk support
- Office administration
- Administrative support
- Sales support
- Calendar management
- Multitasking
- Attention to detail
- Troubleshoot service issues
- Relationship management
- Relationship building
- Communication
- Communication skills
- Problem-solving
- Teamwork
- Data analysis
- Bilingual: English and Spanish
- Business ethics
- Teamwork
- Data analysis
- Business ethics
Additional Highlights
- Former collegiate volleyball athlete (strong teamwork, discipline, time management)
- Comfortable working independently in remote environments
- Strong attention to detail and organizational skills
- Reliable, punctual, and deadline-driven
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Business Assistant
Timber Springs Dental Care
04.2026 - Current
Billing & Administrative Assistant
First Step Therapy
01.2022 - Current
Customer Service Associate
Guacamole Mexican Grill
01.2021 - 01.2022
Bachelor of Science - General Health Studies
University of Central Florida (UCF)
Associate of Arts (AA) -
Polk State College