Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ambar Flores-Ayffan Cortes

Keizer,OR

Summary

Remarkable professional with experience delivering superior level of customer service to guests and prospective guests. Proven to run front desk, keep customers satisfied and resolve any conflicts. Technically-savvy, friendly, punctual and always prepared for any challenge.

Overview

8
8
years of professional experience

Work History

Front Desk Supervisor

The Residence Inn
Salem
07.2022 - Current
  • Resolved customer complaints promptly and efficiently.
  • Maintained up-to-date knowledge of hotel services, features and local attractions and activities.
  • Continual training with Marriott and Highgate.
  • Shift coverage whenever needed.
  • Q and A readiness.
  • Arrival preparations for guests.
  • Efficient communicator.
  • Processed payments, cashiering duties, and credit card transactions.
  • Chargebacks.
  • High balances and Advance Deposits.
  • Inventory management.
  • Analyzed data from surveys to identify areas of improvement in the hotel's services.
  • Greeted and welcomed guests in a friendly, professional manner.
  • Monitored the front desk staff to ensure proper customer service was provided.
  • Provided support to guests with check-in and check-out procedures.
  • Birch Street purchasing.
  • Worked with housekeeping, maintenance, and management to meet all guest needs.
  • Analyzed financial activities of department to share budgetary input with managers.
  • Coordinated room assignments by considering guest preferences and special requests whenever possible.

Warehouse Worker

Target Distribution Center
Albany
03.2022 - 03.2023
  • Maintained stock levels in accordance with company policies.
  • Organized warehouse space for efficient storage of products.
  • Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
  • Performed cycle counts to maintain accurate inventory records.
  • Inspected damaged goods prior to disposal or return to vendor.
  • Ensured safety protocols were followed at all times while operating machinery.
  • Identified discrepancies between physical count and computer data.
  • Maintained a clean work area by sweeping, mopping, dusting shelves.

Office Manager

BMS Automotive
Salem
01.2017 - 01.2021
  • Developed and implemented office policies and procedures.
  • Supervised staff members, organized schedules and delegated tasks.
  • Coordinated meetings, conferences, travel arrangements and department activities.
  • Maintained filing system for records, correspondence and other documents.
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Processed payroll accurately ensuring all employees were paid on time.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Organized company events including holiday parties, team building activities .
  • Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
  • Managed office inventory and placed new supply orders.

Education

High School Diploma -

Glencoe High School
Hillsboro, OR
01.2015

Skills

  • Multitasker
  • Bilingual ( Spanish and English)
  • Quick learner
  • Management
  • Hospitality services
  • Team building and supervision
  • Cash control
  • Guest Relations
  • Time Management
  • Training and mentoring
  • Issue Resolution
  • Administrative Skills
  • Task Delegation
  • Complaint Management

Languages

English
Professional
Spanish
Professional

Timeline

Front Desk Supervisor

The Residence Inn
07.2022 - Current

Warehouse Worker

Target Distribution Center
03.2022 - 03.2023

Office Manager

BMS Automotive
01.2017 - 01.2021

High School Diploma -

Glencoe High School

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Ambar Flores-Ayffan Cortes