Ambar Luna
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Paraprofessional
Boston Renaissance Charter Public School
Hyde Park , MA
05.2019 - Current
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Relieved classroom teacher during breaks and maintained order and structure in classroom.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
Wellness Coach & Independent Distributor
Herbalife
10.2017 - 03.2022
- Assist clients in finding new ways to inspire healthier habits
- Work closely with clients in promoting wellness and helping individualsrealize their personal best
- Working with clients in setting and achieving health and wellness goals Page 1 of 4
- Assessing clients' overall health, lifestyle, profession, and other background
- Collecting clients' biometric data and planning diet and exercise program
- Identifying reasons hampering state of wellness in clients and developingappropriate strategies
- Planning, promoting, and implementing complete wellness programs toobtain physical, emotional, and mental health
- Counseled, motivated, and encouraged clients in adapting change andimproving lifestyle
Teacher
Bright Horizons
Boston , MA
02.2016 - 06.2022
- Eliciting giggles, hugs and squeals of joy from children as they try new activities you planned and feel a sense of accomplishment
- Observing children, brainstorming creative ideas with co-workers and together developing curriculum based on the children's interests
- Ensuring parents trust by documenting children's triumphs, keeping children safe and tending to individual basic care needs
- Communicating with parents daily to share their children's latest adventures and achievements through a variety of avenues including mobile apps and personal discussions
Hostess
Maggiano's Restaurant
Boston , MA
01.2015 - 07.2016
- I'm responsible for the initial greeting and seating of Guests, answering phones, taking reservations, maintaining an accurate wait when necessary and bidding farewell to all Guests.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations, answered customer questions, and informed of accurate wait times.
Carry Out
Maggiano's Restaurant
Boston , MA
01.2015 - 07.2016
- Carry out, I'm responsible for taking food and beverage orders for all Guests placing carry out orders including packing and checking orders for accuracy, collecting payment and ensuring all aspects of professional food service and Guest satisfaction are met.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Daycare Assistance
Boston Renaissance Charter Public Shool
Hyde Park , MA
08.2014 - 06.2015
- Help to feed children
- Read to the children
- Play with the children
- Change diapers/ Help potty train
- Watch children to make sure they are save
Office Assistant
Boston Renaissance Charter Public Shool
Hyde Park , MA
11.2013 - 06.2015
- Help staff with anything needed
- Make the copies request for the staff
- Make the lamination request for the staff
- Make the print request for the staff
- Deliver all the request to the staff
- Recess Monitor
After school Assistant
Boston Renaissance Charter Public Shool
Hyde Park , MA
10.2013 - 06.2014
- Help students with the homework
- Assist giving students their snacks
- Watch students while they play
- Make sure students are save
Chef De Partie
Catalyst Restaurant
Boston , MA
04.2013 - 06.2013
- Work on Grade Mange station
- In charge of making salads, deserts, cold & fried dishes
- Making sure area is clean and up to health code standards
- Ordering and stocking of necessary food for station
- Washing all fruits and vegetables for the station
- Inspecting food for freshness and quality.
Recess Monitor
Boston Renaissance Charter Public Shool
Hyde Park , MA
01.2013 - 06.2015
- Supervise recess everyday
- Playing with kids during recess
- Making sure that they are kept safe
Customer Service Representative
Maximus
Boston , MA
01.2009 - 01.2011
- Function as the front-line contact for all members by responding to a high-volume of incoming calls from members, prospective members, providers &prospective providers
- Respond accurately to provider & member calls related to PT-1 status,transportation guidelines, member eligibility/ managed care status, prior authorizations, billing & pharmacy guidelines/procedures
- Assist members, potential members, providers & potential providers with applications, eligibility requirements & other procedures to become a member or provider
- Facilitate the resolution of non-clerical issues related to client & provider compliance/participation according to established policy & protocol.
Customer Service Representative
J-Arico Insurance Agency
Jamaica Plain , MA
04.2007 - 04.2009
- Provide excellent customer service on a daily basis
- Function as the front-line contact for all customers by responding high-volume of incoming calls & walk-in that are received daily
- Research problems in order to resolve complex issues
- Help keep inventory up to date & assist with reordering Maintain files for completeness & easy accessibly
Lockbox Associate /Office Assistant Intern
Citizens Bank
Boston , MA
09.2004 - 06.2007
- Handled a high volume of data entry of confidential information
- Registered checks into database
- Re-associated check images with invoices
- Maintained files
- Assisted staff with other administrative duties
Education
Associate's degree - Early Childhood Education and Teaching
Urban College of Boston
Certificate, Culinary Arts/Chef Training -
Le Cordon Bleu College of Culinary Arts
High School Diploma -
Madison Park T.V. High School
Skills
- Top Skills
- Google Docs
- Google Drive
- Elementary Education
- Data Entry
- Student and Faculty Communication
- Behavior Management
- Electronic Communication
- Guest Inquiries
- Guest Flow
- Reservation Documentation
- Seating Assignment Preparation
- Clear Public Speaking Skills
- Microsoft Office
- Identification Checks
- Verbal and Written Communication
Certification
Duolingo Portuguese Fluency:Elementary (Estimated)National Environmental HealthAssociation (NEHA)Financial Services AcademyDuolingo Portuguese Fluency:Elementary (Estimated)Google IT Support Specialization
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Paraprofessional
Boston Renaissance Charter Public School
05.2019 - Current
Wellness Coach & Independent Distributor
Herbalife
10.2017 - 03.2022
Teacher
Bright Horizons
02.2016 - 06.2022
Hostess
Maggiano's Restaurant
01.2015 - 07.2016
Carry Out
Maggiano's Restaurant
01.2015 - 07.2016
Daycare Assistance
Boston Renaissance Charter Public Shool
08.2014 - 06.2015
Office Assistant
Boston Renaissance Charter Public Shool
11.2013 - 06.2015
After school Assistant
Boston Renaissance Charter Public Shool
10.2013 - 06.2014
Chef De Partie
Catalyst Restaurant
04.2013 - 06.2013
Recess Monitor
Boston Renaissance Charter Public Shool
01.2013 - 06.2015
Customer Service Representative
Maximus
01.2009 - 01.2011
Customer Service Representative
J-Arico Insurance Agency
04.2007 - 04.2009
Lockbox Associate /Office Assistant Intern
Citizens Bank
09.2004 - 06.2007
Associate's degree - Early Childhood Education and Teaching
Urban College of Boston
Certificate, Culinary Arts/Chef Training -
Le Cordon Bleu College of Culinary Arts
High School Diploma -
Madison Park T.V. High School
Duolingo Portuguese Fluency:Elementary (Estimated)National Environmental HealthAssociation (NEHA)Financial Services AcademyDuolingo Portuguese Fluency:Elementary (Estimated)Google IT Support Specialization
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