Ambar Petersen-Castro
Laurel,MD
Summary
Experienced professional with a strong background in training, staff development, management, and problem-solving. Team-oriented individual who thrives on taking initiative and driving results. Possesses exceptional communication, analytical, and organizational skills. Effective collaborator with diverse teams and adaptable to changing environments. Committed to delivering high-quality work and exceeding expectations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Training Director
Chick-fil-A
12.2023 - Current
- Managed budgets for all training activities, ensuring cost-effective delivery without sacrificing quality or impact.
- Championed a culture of continuous learning within the organization by promoting the importance of professional growth at all levels of staff hierarchy.
- Provided regular feedback on employee performance during training sessions, fostering a culture of continuous improvement and personal growth.
- Developed engaging e-learning modules that allowed employees to access training materials remotely, increasing accessibility and convenience.
- Collaborated with management to identify skill gaps, leading to the creation of targeted training initiatives.
- Enhanced employee performance by developing comprehensive training programs tailored to organizational needs.
- Designed assessment tools that accurately measured trainee progress and identified areas for improvement.
- Monitored and evaluated training performance to determine quality and cohesiveness.
- Analyzed effectiveness of training programs at all levels and recommended updates.
- Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching, and managing to enterprise targets.
Senior Shift Leader
Chick-fil-a
04.2022 - 12.2023
- Enhanced employee performance with regular coaching sessions and constructive feedback.
- Implemented inventory control measures, reducing waste and optimizing the use of available materials.
- Maintained high levels of employee engagement through team-building activities and open lines of communication.
- Streamlined shift handover procedures, enhancing continuity between teams while minimizing disruptions to daily operations.
- Reduced overtime costs through effective scheduling and shift management techniques.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Assistant Drive Thru Director
Chick-fil-A
04.2022 - 12.2022
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Leveraged professional networks and industry knowledge to strengthen client relationships.
Assistant Director of Operations
Chick-Fil-A
02.2020 - 04.2022
- Implemented cost-saving measures by identifying ways to reduce expenses without compromising quality.
- Managed a team of over 50 employees, ensuring optimal performance and adherence to company policies and standards.
- Evaluated employee performance regularly through appraisals, providing constructive feedback for professional growth.
- Established best practices in customer service, leading to improved satisfaction rates among clients.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Oversaw day-to-day production activities in accordance with business objectives.
- Mentored and coached team members to foster productive and engaging work environment.
Education
Masters - Business Administration
University of Maryland Global Campus
06.2023
Bachelors - Criminal Justice
University of Maryland Global Campus
05.2020
Associates - Criminal Justice
Howard Community College
05.2016
Skills
- Training Evaluation
- E-Learning Platforms
- Program implementation
- Written and oral communication
- Leadership training
- Exceptional communicator
- New Employee Training
- FLUENT IN SPANISH
- Performance Metrics
- Teamwork and Collaboration
- Adaptability and Flexibility
- Learning Management Systems
Certification
- Community Interpreting, 06/2019, Cross Cultural Communications, Completed a 40-hour training course in community interpreting.
- Serv Safe certified, 03/2021, Servsafe National restaurant association, Food and beverage safety training and certificate program.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Training Director
Chick-fil-A
12.2023 - Current
Senior Shift Leader
Chick-fil-a
04.2022 - 12.2023
Assistant Drive Thru Director
Chick-fil-A
04.2022 - 12.2022
Assistant Director of Operations
Chick-Fil-A
02.2020 - 04.2022
Masters - Business Administration
University of Maryland Global Campus
Bachelors - Criminal Justice
University of Maryland Global Campus
Associates - Criminal Justice
Howard Community College