Ambar Reyes
Queens,NY
Summary
Dynamic and adept former Asistente De Maestra at Colegio Siglo XXI, with a proven track record in enhancing customer loyalty at Claro Dominicana through effective communication and empathy. Excelled in fast-paced environments, demonstrating exceptional time management and teamwork skills. Increased positive feedback from clients, leveraging computer skills and collaborative efforts to exceed educational and service goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Asistente De Maestra
Colegio Las Frutas
2011.10 - 2015.09
Receive the children upon their arrival at school, help the teacher in the activities of the day, prepare the activities of the week, organize lunch time.
Asistente De Maestra
Colegio Siglo XXI
2007.09 - 2011.09
- Receive the children upon their arrival at school, help the teacher in the activities of the day, prepare the activities of the week, organize lunch time.
- Participate in the development of the educational program with each child in space those from 1 year to 3 years.
Customer Service Representative
Claro Dominicana
2004.09 - 2007.09
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Liceo San Vicente De Paul
Santo Domingo 08.2006
Skills
- Fast Learner
- Computer Skills
- Time Management
- Schedule Coordination
- Presentation Creation
- Mail distribution
- Teamwork and Collaboration
- Professional and mature
- Excellent Communication
- Report Writing
- Multi-line phone proficiency
- Effective Communication
Certification
- Adult and Pediatric First Aid/CPR/AED
- Capacitación en Salud y Seguridad ( 15 hrs )
- CDA 120 hrs ( Actualmente en proceso ) + Type and edit your text
Timeline
Asistente De Maestra
Colegio Las Frutas
2011.10 - 2015.09
Asistente De Maestra
Colegio Siglo XXI
2007.09 - 2011.09
Customer Service Representative
Claro Dominicana
2004.09 - 2007.09
Liceo San Vicente De Paul