Ambar A Rivera
Whitehall,Pennsylvania
Summary
- Seasoned Specialist offering 2 years of comprehensive experience interpreting and implementing quality assurance standards and investigating customer complaints and non-conformance issues. Practiced and knowledgeable professional possessing excellent problem solving and analytical skills paired with strong knowledge of QA terms, tools and methodologies. Committed to improving overall business processes.
- Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
- Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Overview
11
11
years of professional experience
Work History
Shift Supervisor
CJ Logistics America
Bethlehem, PA
08.2024 - Current
- Provided on-the-job training to new staff members.
- Ensured all safety and sanitation regulations were met throughout the shift.
- Monitored staff performance to ensure quality standards were met.
- Assigned tasks to team members based on their strengths and skill sets.
- Coordinated with other departments to ensure smooth workflow between shifts.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Investigated accidents or incidents occurring during shift hours.
- Collaborated with management to plan special events or promotions.
- Provided feedback to employees regarding their performance in order to improve productivity.
- Identified areas of improvement within the department and implemented necessary changes.
- Enforced company policies fairly while maintaining an open door policy for staff concerns.
- Patrolled work areas to inspect operations, identify concerns, and implement corrective actions.
Shift Lead/Trainer Assistant
CJ Logistics America
Bethlehem, PA
04.2024 - 08.2024
- Assisted in the training of new employees.
- Monitored employee performance and provided feedback on areas for improvement.
- Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
- Ensured that all safety protocols were followed at all times.
- Provided guidance and support to other team members as needed.
- Identified opportunities for operational improvements and communicated them to management.
Operational Team Lead
NFI
Kutztown, PA
08.2023 - Current
- Developed and implemented operational procedures to improve efficiency and accuracy of team members.
- Assigned tasks, monitored progress and provided guidance to team members in order to ensure timely completion of projects.
- Conducted regular performance appraisals to evaluate individual employee performance, identify areas for improvement and provide feedback.
- Trained new staff on company policies, processes and procedures.
- Provided technical advice and assistance to team members as needed.
- Managed daily activities of the production line including quality control checks, safety protocols, equipment maintenance.
Shift Supervisor
Lulu's Fashion Lounge
EASTON, Pennsylvania
12.2019 - 03.2023
- Assisted upper management with daily operations to meet standards of service and quality.
- Completed opening and closing duties to facilitate business operations.
- Collaborated with team members to improve performance and implement training updates.
- Patrolled work areas to inspect operations, identify concerns and implement corrective actions.
- Reinforced rules to promote superior employee performance.
- Planned and managed resources to consistently meet production, quality and cost goals.
- Recruited, hired and mentored new team members, working closely with human resources department.
- Upheld company standards and compliance requirements for operations.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Evaluated employee performance, delivering individualized feedback and praise.
- Assessed reports and adjusted workflows to realign with targets.
- Guided staff on implementing promotions and marketing programs.
Shift Lead
Lulu's Fashion Lounge
EASTON, Pennsylvania
12.2019 - 12.2021
- Delegated tasks to employees and monitored activities and task completion.
- Completed opening and closing duties to facilitate business operations.
- Upheld company standards and compliance requirements for operations.
- Coached and trained employees and managed daily work assignments to enhance operations.
- Documented receipts, employee hours and inventory movement.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Assisted general manager with operations game plan and company initiatives implementation.
- Managed daily workflow and scheduled staff for adequate coverage.
Specialist
Lulu's fashion Lounge
EASTON, Pennsylvania
12.2019 - 12.2020
- Exercised critical thinking and problem-solving skills in urgent situations.
- Leveraged specialized knowledge to act as subject matter expert within organization.
- Identified needs of customers promptly and efficiently.
- Maintained positive working relationship with fellow staff and management.
Receptionist
HGSK Lawyers
Allentown, PA
01.2014 - 01.2016
- Greet and check in clients, and collect personal information.
- Coordinate Attorneys schedules and maintaining clients flow by communicating client’s arrivals or delays.
- Provide clients a friendly and pleasant visit
- Translate for clients and attorneys.
- Answered and directed incoming calls using multi-line telephone system.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Sorted incoming mail and directed to correct personnel each day.
- Handled conference room scheduling, collaborating with meeting organizers on logistics and catering.
- Scheduled and confirmed appointments.
Education
Medical Assistant Diploma -
Lincoln Technical Institute
Allentown Pa01.2012
Skills
- Multitask and handle several projects at the same time
- Skilled in Customer Service and telephone operation
- Friendly, Positive Attitude
- Good Work Ethic
- Reliable & Trustworthy
- Organizational Skills
- Customer Service
- Active Listening
- Planning & Organizing
- Problem Resolution
- Supervision & Leadership
- Fluent in Spanish
- Microsoft Office System (Microsoft
- Word, Excel, etc)
- Work well independently or as part of a team with or without supervision
- Experience in Leadership
Languages
Timeline
Shift Supervisor
CJ Logistics America
08.2024 - Current
Shift Lead/Trainer Assistant
CJ Logistics America
04.2024 - 08.2024
Operational Team Lead
NFI
08.2023 - Current
Shift Supervisor
Lulu's Fashion Lounge
12.2019 - 03.2023
Shift Lead
Lulu's Fashion Lounge
12.2019 - 12.2021
Specialist
Lulu's fashion Lounge
12.2019 - 12.2020
Receptionist
HGSK Lawyers
01.2014 - 01.2016
Medical Assistant Diploma -
Lincoln Technical Institute