Ambar Rodriguez
West Jordan,UT
Summary
High-energy individual with contagious positive attitude. Collaborative team member with excellent communication skills, eagerness to learn and take on more responsibility and challenges. Orientated to meet needs and goals of bussiness.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Tour Guide
La Hacienda Campo Rico
12.2023 - 01.2024
- Improved group safety by vigilantly monitoring tour participants and implementing strict adherence to safety guidelines.
- Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
- Received numerous positive reviews from clients, reflecting strong communication skills and in-depth knowledge of tour subjects.
- Enhanced visitor experience by providing engaging and informative tours of various attractions.
- Managed tour groups by keeping on schedule and quickly handling issues to promote positive experiences.
- Shared historical and cultural context to keep tour informative and provide more profound understanding of area.
- Provided information on various sites throughout area, relaying little-known stories to provide interest.
- Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.
- Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
- Maintained vehicles and audio equipment to keep resources working and available for tour use.
- Collaborated with other tour guides to provide comprehensive and enjoyable experience.
- Checked tour vehicles for cleanliness, safety and functionality.
Medical Office Secretary
Centro Medico
01.2023 - 04.2023
- Improved communication between medical staff and patients through timely and accurate information sharing.
- Reduced patient wait times by prioritizing tasks and delegating responsibilities to other staff members.
- Maintained strict confidentiality in handling sensitive patient information, adhering to HIPAA guidelines.
- Contributed to seamless office workflow by coordinating schedules, meetings, and events for medical staff.
- Organized patient files and records, ensuring easy access for healthcare providers when needed.
- Provided excellent customer service while answering phone calls and assisting visitors at the front desk area.
- Escorted patient from waiting area to triage area, ranging from patients with full to limited mobility.
- Used knowledge of medical terminology to transcribe patient information from written copy, electronic equipment, or verbal direction.
- Maintained current and accurate medical records for patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Organized paperwork such as charts and reports for office and patient needs.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Located, checked in, and pulled medical records for patient appointments and incomplete charts.
- Received and routed laboratory results to correct clinical staff members.
Warehouse Packer
NAPA
06.2021 - 09.2022
- Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
- Reduced damaged items rate by ensuring proper packaging and securing materials within boxes.
- Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
- Demonstrated flexibility during peak seasons by working extended hours or weekends when necessary.
- Packed, weighed and shipped items per customer specifications.
- Learned and followed warehouse safety protocols to prevent injuries and accidents.
- Operated tape machines, scales and label printers to package items correctly.
- Inspected products before packaging to avoid shipping defective or damaged goods to customers.
- Added packed boxes to conveyor belts for movement to shipping stations.
- Placed, tagged, and secured merchandise in diverse designated areas.
- Operated manual pallet jacks and forklifts to move and store materials.
- Picked and packed order items.
Cashier Team Lead
Wendys Restaurant
10.2021 - 05.2022
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Received and processed customer payments.
- Assisted customers by answering questions and fulfilling requests.
- Streamlined cashier operations for improved productivity and reduced wait times.
Education
High School Diploma -
Jonesboro High School
Jonesboro, GA06.2019
Skills
- Fully bilingual (English and Spanish)
- Acknowledgement in inventory process
- Teamwork player
- Sales and customer service dominium
- Certified computer systems acknowledgement
- Microsoft Office Program Dominium (Word, Excel, Powerpoint)
- Certified Tattoo artist
- Certified Lash and Eyebrow artist
- Phone Etiquette
- Work effective under pressure
- Problem-Solving
- Organization
Languages
Spanish
Full Professional
English
Full Professional
Certification
Certified tattoo artist
Certified lash and eyebrow artist
Certified in introduction to computer (Word, Excel, Powerpoint)
Timeline
Tour Guide
La Hacienda Campo Rico
12.2023 - 01.2024
Medical Office Secretary
Centro Medico
01.2023 - 04.2023
Cashier Team Lead
Wendys Restaurant
10.2021 - 05.2022
Warehouse Packer
NAPA
06.2021 - 09.2022
High School Diploma -
Jonesboro High School
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