Summary
Overview
Work History
Education
Skills
Leadership Experience
Languages
Timeline
Generic

Ambar Rodriguez

Bakersfield,CA

Summary

10+ years’ experience in customer service. Bi-lingual, organized and dependable, outgoing people person with a confident, resourceful nature, successful at managing multiple priorities with a positive attitude.

Overview

10
10
years of professional experience

Work History

Quality Specialist

Precision Equine
11.2019 - Current


  • Prepared and inspected inbound and outbound products, assured all project documentation was complete and in compliance with established industry standards, company policies, and procedures.
  • Managed and archived quality documentation and participated in internal and external quality audits.
  • Streamlined workflow for efficiency, resulting in faster turnaround times and increased productivity.
  • Adhered to strict deadlines while maintaining high-quality output under pressure, ensuring timely delivery of results to clients.
  • Compile, verify accuracy and sort information according to priorities to prepare source data for computer entry
  • Generate reports, store completed work in designated locations and perform backup operations
  • Direct communication with laboratories, sales reps, in-house technicians
  • Check and assessed documents (stability protocols and reports, method development protocols and reports, method validation protocols and reports, SOPs, laboratory qualification protocols and reports, etc.).
  • Handled confidential legal and medical information in accordance with relevant laws (e.g., HIPPA) (SOP) and company policies.
  • Prepared samples and assisted laboratory personnel in performing qualitative and quantitative analysis using analytical instruments, techniques and methods.
  • Performed testing and quality control using approved laboratory procedures and instrumentation.
  • Performed routine environmental monitoring of cleanroom facilities to maintain compliance with regulatory guidelines for Class 7 and 8 cleanrooms.

Front Desk Receptionist

Western States Home Health Agency
06.2017 - 10.2019
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Ensured compliance with industry regulations through regular review of company policies and updating documentation accordingly.
  • Handled incoming calls professionally, directing them to appropriate departments or taking detailed messages.
  • Facilitated smooth communication between departments by acting as a liaison for interdepartmental requests.
  • Streamlined front office operations by implementing efficient filing and organizational systems.

Server

Amor Y Tacos
08.2016 - 01.2019
  • Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
  • Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
  • Streamlined dining experience for patrons through consistent communication with kitchen staff regarding order updates and special requests.
  • Accurately managed cash transactions while handling high-volume shifts, ensuring balanced registers at the end of each shift.
  • Established rapport with regular customers through personalized service and genuine interest in their dining experiences.

Insurance Customer Service Representative

Allstate Insurance Co
11.2013 - 08.2016
  • Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
  • Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
  • Set up customer payment plans to cover annual policies and renewals.
  • Maintained thorough knowledge of industry trends and product offerings to provide accurate information to clients at all times.


Education

A.A. Degree in Behavioral and Physical Sciences -

El Camino College
Torrance, CA

High School Diploma -

Cerritos High School
Cerritos, CA
06.2014

Skills

  • Critical Thinking
  • Data Entry
  • Problem-solving abilities
  • Payment Processing
  • Microsoft Outlook
  • Administrative Support

Leadership Experience

Certified Tutor Level 1

  • Provide individual assistance to assigned students in an established instructional program
  • Work with students with a variety of different learning styles
  • Adapt to changing needs and interests of assigned students
  • Generate ideas and materials to help students better understand their material

Languages

Spanish
Native or Bilingual

Timeline

Quality Specialist

Precision Equine
11.2019 - Current

Front Desk Receptionist

Western States Home Health Agency
06.2017 - 10.2019

Server

Amor Y Tacos
08.2016 - 01.2019

Insurance Customer Service Representative

Allstate Insurance Co
11.2013 - 08.2016

A.A. Degree in Behavioral and Physical Sciences -

El Camino College

High School Diploma -

Cerritos High School

Similar Profiles

CREATE PROFILE
Ambar Rodriguez