Ambar Rodriguez
Forest Hills,NY
Summary
Looking to gain consistent employment in customer service, use the skills I've acquired in prior jobs and learn any skill necessary to do job efficiently.
Overview
6
6
years of professional experience
Work History
Receptionist
Green Spa on the Go
12.2022 - Current
- Handle appointment making via phone, text and email
- Confirm appointments, communicate with clients, and update client records
- Greet incoming visitors and customers professionally and provide friendly, knowledgeable assistance.
- Answer questions about store policies and concerns to support positive customer experiences
- Work closely with manager to solve problems and handle customer concerns
- Handle service payments and product purchases
- Resolve customer problems and complaints.
- Handle sensitive information with discretion while maintaining strict confidentiality standards.
- Manage multiple tasks and meet time-sensitive deadlines.
Office Assistant (Summer Jobs)
Camp Fiver
06.2018 - 07.2019
- Performed clerical duties, including registering participants and answering specific event inquiries
- Organized, stored and retrieved files to enhance daily operations and support staff members and campers needs
- Greeted incoming camp visitors, staff members and campers professionally and provided friendly, knowledgeable assistance
- Assisted in administrative duties for office team, including making phone calls, copies, fax and schedules
Education
Hunter College
Skills
- Bilingual (fluent in Spanish)
- Customer assistance
- Friendly demeanor
- General basic computer skills
- Telephone skills
- Data entry
- Time management
- Organization skills
- Multi-tasking ability
- Patience
- Active listening skills
- Product knowledge
Timeline
Receptionist
Green Spa on the Go
12.2022 - Current
Office Assistant (Summer Jobs)
Camp Fiver
06.2018 - 07.2019
Hunter College