Ambar Soto
Melbourne,FL
Summary
Outgoing professional with experience handling multiple tasks at once while remaining positive and composed in all types of situations. Offering great computer, customer service and collaboration skills. Works well with office visitors and vendors.
Overview
8
8
years of professional experience
Work History
Front Desk Receptionist
Key West Bed and Breakfast
Key West , Florida
04.2024 - 10.2024
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
- Provided assistance to guests throughout their stay.
- Processed payments for room charges, taxes, and other incidentals as required.
- Maintained accurate records of all transactions within the hotel software system.
- Performed daily cashiering duties including balancing accounts at end of shift.
Business Control Specialist
Scotiabank
Santo Domingo , Dominican Republic
02.2023 - 12.2023
- Reviewed and monitored financial data to ensure accuracy of information and compliance with internal policies.
- Developed and implemented procedures to improve efficiency in the control process.
- Performed financial analysis on transactions, accounts, and reports.
- Conducted research on discrepancies and identified root causes of issues.
- Maintained detailed records of all financial activities.
Front Desk Agent
Ocean Key Resort & Spa
Key West , FL
12.2021 - 11.2022
- Assisted with check-in and check-out procedures for guests.
- Processed payments accurately and efficiently.
- Resolved customer complaints promptly and courteously.
- Provided information about hotel amenities, services, and local attractions.
- Inputted guest information into computer system accurately and securely.
Guest Relations Officer
Intercontinental Hotels Group
Santo Domingo , Dominican Republic
06.2019 - 05.2020
- Provide assistance to other hotel departments.
- Provided personalized customer service to ensure satisfaction of guest needs and expectations.
- Maintained accurate records of guest preferences in order to provide a more personal experience for future visits.
- Managed complaints and inquiries from guests promptly and professionally.
- Ensured compliance with safety regulations throughout the property.
- Handled reservations over the phone and online using various booking systems.
- Created reports on occupancy rates and other relevant data related to hotel operations.
Customer Service Representative
Alorica
Santo Domingo , Dominican Republic
03.2017 - 04.2018
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
Education
Bachelor of Arts - Hospitality Administration And Management
Unapec
Dominican Republic 10-2019
Skills
- Customer Service
- Supply Management
- Guest Relations
- Office Administration
- Administrative Skills
- Email and telephone decorum
- Administrative Support
- Oral and writing communication
- Fluent in English and Spanish
- Problem-solving skills
- Hospitality services
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Front Desk Receptionist
Key West Bed and Breakfast
04.2024 - 10.2024
Business Control Specialist
Scotiabank
02.2023 - 12.2023
Front Desk Agent
Ocean Key Resort & Spa
12.2021 - 11.2022
Guest Relations Officer
Intercontinental Hotels Group
06.2019 - 05.2020
Customer Service Representative
Alorica
03.2017 - 04.2018
Bachelor of Arts - Hospitality Administration And Management
Unapec
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