Ambaria Chalmers
Memphis,All
Summary
Proven Material Handler and Customer Service Representative with a track record of enhancing operational efficiency and customer satisfaction at FedEx. Skilled in warehouse operations and customer service, demonstrating exceptional teamwork, collaboration, and a positive attitude. Achieved significant improvements in inventory management and customer loyalty through proactive problem-solving and effective communication.
Overview
6
6
years of professional experience
Work History
Material Handler
FedEx
11.2020 - Current
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Kept storage areas organized, clean, and secure to fully protect company assets.
Customer Service Representative
Pizza Hut Call Center
04.2019 - 10.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Party Host
Chuck E Cheese
05.2018 - 03.2019
- Enhanced guest experience by providing exceptional customer service and creating a fun atmosphere for events.
- Supervised children's activities, maintaining happiness, safety and well-being.
- Handled any unexpected issues or emergencies calmly and professionally, maintaining a positive atmosphere during events.
- Maintained cleanliness standards throughout events to provide an inviting environment for guests while adhering to health codes.
- Resolved conflict to maintain fun, positive and safe event environments.
- Planned parties according to customer specifications.
- Led creative games and activities to engage and entertain guests during events.
- Decorated and set tables in accordance with party themes and age groups.
- Directed guests to correct areas for eating, dancing, and other services.
Education
Associate of Arts -
Southwest Community College
5983 Macon Cove, Memphis, TN 3813406.2020
High School Diploma -
Memphis Academy Of Health Sciences High School
Memphis, TN05.2019
Skills
- Material Handling
- Loading and unloading
- Order Picking
- Positive Attitude
- Package handling
- Warehouse Operations
- Teamwork and Collaboration
- Customer Service
- Clean Background Check
Timeline
Material Handler
FedEx
11.2020 - Current
Customer Service Representative
Pizza Hut Call Center
04.2019 - 10.2019
Party Host
Chuck E Cheese
05.2018 - 03.2019
Associate of Arts -
Southwest Community College
High School Diploma -
Memphis Academy Of Health Sciences High School