Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amber Abney

Jackson,SC

Summary

Motivated professional with a proven track record in customer service, excelling in multitasking and time management. Strong interpersonal skills facilitate effective resolution of customer concerns, enhancing satisfaction and driving positive outcomes. Adaptable and proactive, with a commitment to continuous learning and contributing to team success. Highly motivated to embrace new challenges and support organizational objectives.

Overview

9
9
years of professional experience

Work History

Insurance Underwriter

Insurance Masters
North Augusta, SC
01.2024 - 06.2024
  • Evaluated insurance applications to determine risk and coverage suitability.
  • Analyzed financial data and other factors to assess client risk profiles.
  • Collaborated with agents to gather documentation for underwriting processes.
  • Communicated underwriting decisions promptly to clients and agents.
  • Maintained accurate records of policy decisions and modifications.
  • Coordinated with departments to ensure efficient processing of applications.
  • Assessed customers' financial records and medical history to evaluate risk levels.
  • Negotiated policy terms and conditions with customers as necessary.

Fulfillment Lead

Academy Sports + Outdoors
Aiken , SC
10.2022 - 01.2024
  • Oversaw daily operations of fulfillment center and managed staff schedules.
  • Coordinated order picking and packing processes to ensure timely shipments.
  • Collaborated with cross-functional teams to streamline fulfillment processes.
  • Monitored performance metrics such as turnaround times, fill rates, accuracy rates.
  • Created detailed reports summarizing operational performance against established goals.
  • Organized workflow to ensure all orders were processed accurately and on time.
  • Entered new orders into system and maintained accurate daily logs and permanent records.
  • Collaborated with other departments to develop long-term solutions that improve customer service experience.

Operations Lead

Academy Sports + Outdoors
Evans, GA
08.2015 - 10.2022
  • Led daily operations to ensure efficient workflow and resource allocation.
  • Trained and mentored team members on best practices and safety procedures.
  • Coordinated inventory management to maintain optimal stock levels and organization.
  • Collaborated with management to develop strategic initiatives for operational growth.
  • Utilized scheduling software to streamline staff assignments and shift management.
  • Implemented process improvements to enhance operational efficiency.
  • Ensuring all staff members have the necessary resources, training and support to carry out their roles successfully.
  • Monitoring customer satisfaction levels and taking corrective action when needed.
  • Identified areas for improvement and implemented new processes to enhance overall company quality and performance.
  • Trained, mentored and motivated employees to maximize team productivity.

Education

High School Diploma -

Midland Valley High School
227 Mustang Drive Graniteville SC
08-2014

Skills

  • Risk assessment
  • Policy evaluation
  • Financial analysis
  • Regulatory compliance
  • Insurance operations
  • Inventory management
  • Problem solving
  • Customer service optimization
  • Effective communication
  • Customer relationship management

Timeline

Insurance Underwriter

Insurance Masters
01.2024 - 06.2024

Fulfillment Lead

Academy Sports + Outdoors
10.2022 - 01.2024

Operations Lead

Academy Sports + Outdoors
08.2015 - 10.2022

High School Diploma -

Midland Valley High School

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