Amber Ackerson
Greenwood
Summary
Dynamic leader with a proven track record at Rue 21 Store, adept in staff management and business performance analysis. Excelled in fostering customer engagement and driving sales growth through strategic planning and team development. Achieved notable increases in market share by implementing innovative managerial strategies and maintaining high levels of customer satisfaction.
Overview
6
6
years of professional experience
Work History
Clinique Counter Manager
Belk
05.2024 - Current
- Promoted brand loyalty by creating personalized experiences for each customer during their visit.
- Participated in special events or promotions as needed to boost sales and increase brand visibility in-store or online platforms.
- Sold merchandise through effective customer service techniques and professional selling skills to reach productivity goals.
- Maintained cleanliness and organization of counter area, adhering to company standards at all times.
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Organized sale events and created eye-catching product displays to attract customers to Type counter.
- Increased customer satisfaction by providing exceptional service and product knowledge.
- Achieved sales goals through effective communication and demonstration of products.
General Manager
Rue 21 Store
11.2020 - 10.2022
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed budget implementations, employee evaluations, and contract details.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
Front End Coordinator
TJX Companies
12.2018 - 09.2020
- Successfully oversaw and handled all merchandising and maintenance for front end.
- Optimized store appearance, maintaining clean and inviting front-end displays to attract customers.
- Managed customer returns efficiently and professionally, ensuring that company guidelines were followed while maintaining a high level of client satisfaction.
- Advised and trained new employees in job tasks, offering positive reinforcement.
- Improved customer satisfaction by efficiently managing front-end operations and addressing concerns promptly.
- Enhanced employee morale with regular team-building activities, fostering a positive work environment.
- Enforced company policies attentively while also remaining empathetic toward customer concerns or complaints.
- Managed inventory levels effectively to prevent stock-outs and ensure adequate product availability.
- Engaged customers by offering to help find needed merchandise.
- Increased overall efficiency by delegating tasks according to individual strengths and abilities.
Education
High School -
Online Program With K12
Greenwood, SC05.2018
Skills
- Customer assistance
- Customer engagement
- Food handling
- Inventory counting
- Product knowledge
- Goal setting
- Team development
- Staff management
- Stock replenishment
- Team Training
- POS systems
- Customer consultations
- Merchandise display
- Event planning
- Order management
- Product processing
- Sales processing
- Product merchandising
- Item packing
- Business performance review
- Cash-handling procedures
- Employee evaluation reports
- Merchandise arrangements
- Business performance analysis
- Hospitality and accommodation
Timeline
Clinique Counter Manager
Belk
05.2024 - Current
General Manager
Rue 21 Store
11.2020 - 10.2022
Front End Coordinator
TJX Companies
12.2018 - 09.2020
High School -
Online Program With K12
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