Amber Acosta

• Maintained a clean and organized workspace, promoting a welcoming environment for customers.
• Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Processed customer orders and accurately handled payment transactions.
• Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
• Met customer service goals and exceeded customer expectations.
• Counted money in drawers at beginning and end of each shift.

• Measured and recorded patients' pre-dialysis and post-dialysis vital statistics.
• Set up and operated dialysis machines for patients receiving treatment for kidney failure.
• Cleaned and connected fistulas, grafts and catheters to prevent infection.
• Maintained a clean and safe environment through diligent adherence to infection control protocols.

used computer screens daily to log information as well as using Microsoft Office

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Handled multiple payment methods securely, minimizing discrepancies and potential losses.