Amber Adams
Council Bluffs,IA
Summary
Skilled Assistant Center Manager knowledgeable about operational needs and team leadership. Excellent planning and problem-solving abilities.
Overview
8
8
years of professional experience
Work History
Assistant Center Manager
CSL Plasma
08.2022 - Current
- Managed work and performance of more than 84 employees.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Checked facility, employee work and service levels to maintain compliance with company standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Directed daily operations
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Mitigated business risks by working closely with staff members and assessing performance.
Reception Technician
CSL Plasma
01.2021 - 08.2022
- Assist qualified donors in completely a series of registration and screening procedures to verify donor suitability to donate plasma.
- Counsel donors
- Register new donors
- Document donors information
- Performed other job related duties as assigned
- CLIA certified
- Educate donors on specifics of the screening process
- Maintained confidentiality of information regarding clients and company.
- Daily equipment cleaning
Lead Direct Support Professional
Hope Tree Care
12.2018 - 11.2019
- Administered medication as directed by physician.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained clean, safe, and well-organized patient environment.
Direct Care Supervisor
Bright Home Care
10.2017 - 12.2018
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
Direct Care Supervisor
Hope Tree Care
08.2015 - 09.2017
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Communicated with patients, ensuring that medical information was kept private.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
Education
Associate of Applied Science - Computer And Electronic Engineering
ITT Technical Institute
Norwood, OH12.2003
Skills
- Performance evaluation
- Quality assurance
- Inventory control
- Project coordination
- Customer service orientation
- Staff training and development
- Policy implementation
- Leadership abilities
- Decision-making capabilities
Timeline
Assistant Center Manager
CSL Plasma
08.2022 - Current
Reception Technician
CSL Plasma
01.2021 - 08.2022
Lead Direct Support Professional
Hope Tree Care
12.2018 - 11.2019
Direct Care Supervisor
Bright Home Care
10.2017 - 12.2018
Direct Care Supervisor
Hope Tree Care
08.2015 - 09.2017
Associate of Applied Science - Computer And Electronic Engineering
ITT Technical Institute