Amber Adams
Houston
Summary
Creative sales professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers and working environments.
Overview
4
4
years of professional experience
Work History
Outbound Business Sales Rep, Qualified
Comcast Business
03.2023 - Current
- Generate sales through outbound cold calling and lead follow-up over the telephone using a variety of techniques. Sell Comcast Internet, Voice and TV services to small and mid-sized business to new and existing customers.
- Meet and exceed all assigned sales quotas and achieve targeted customer experience scorecard metrics.
- Manage the customer through lead generation, pipeline management, organization, effective communication and strong listening skills.
- Consult with business customers on their business application, solicit referrals for potential new prospects and close web leads.
- Partner with field agents to provide referral of complex opportunities to the outside sales organization.
- Updates and maintains prospect database and opportunity funnel on a daily basis, assuring management of prospect database and assures customers' orders are fulfilled.
- Manage multiple activities simultaneously including interacting with customers while using multiple software applications for research and documentation.
Customer Care Representative
Baby Hair Lifestyle
03.2022 - Current
- Responded to customer needs through competent customer service and prompt problem-solving.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained and managed customer files and databases.
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
- Created customer profiles by answering questions and providing tailored experiences based on interests and agendas.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Navigated multiple computer systems and applications to find information.
Customer Service Cashier
Lowes Home Improvment
09.2020 - 08.2022
- Resolved customer complaints and maintained clean and tidy checkout area.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Utilized POS system to handle customer cash and credit card transactions.
- Answered product questions using knowledge of sales and store promotions.
- Performed cash, card and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
Customer Service Representative
Primary Services- Reliant Energy
09.2021 - 03.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Updated account information to maintain customer records.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Recorded account information to open new customer accounts.
- Collected and analyzed customer information to prepare product or service reports.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Provided ongoing guest service.
Education
Bachelor of Science - Kinesiology
California Baptist University
Riverside, CA05.2023
Skills
- Cash Register Operations
- Customer Relations
- Online Chat
- POS Inventory System Operation
- Inbound Customer Service
- Customer Relationship Management
- Microsoft Office
- Sales and Upselling
- Document and Records
- Online Systems
- Understanding Customer Needs
- Keen Attention to Detail
- POS Systems and Ordering Platforms
- Call Volume and Quality Metrics
- Billing Adjustments and Refunds
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Timeline
Outbound Business Sales Rep, Qualified
Comcast Business
03.2023 - Current
Customer Care Representative
Baby Hair Lifestyle
03.2022 - Current
Customer Service Representative
Primary Services- Reliant Energy
09.2021 - 03.2022
Customer Service Cashier
Lowes Home Improvment
09.2020 - 08.2022
Bachelor of Science - Kinesiology
California Baptist University