Summary
Overview
Work History
Education
Skills
Timeline
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Amber Adams

Garland,TX

Summary

Encouraging Manager with 12 years of experience. A talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

13
13
years of professional experience

Work History

Manager of Dispatching

Dynamic Access LLC
08.2020 - Current
  • Effectively monitors 20 remote dispatchers
  • Develops and maintains dispatch schedule
  • Conducts performance reviews on all dispatch personnel according to company policy
  • Works in collaboration with HR and superiors in the onboarding and offboarding of dispatch personnel
  • Conducts training for all new dispatch personnel
  • Creates and maintains a positive work environment for dispatch personnel
  • Creates and develops policies and procedures specific to dispatch processes and personnel development
  • Conducts at minimum quarterly meetings with dispatch team
  • Acts as a liaison between senior leadership and dispatch team
  • Organizes and prioritizes workload and resources
  • Works in collaboration with regional managers and other operations positions regularly to identify and improve efficiencies in dispatch processes
  • Follows through on assignments and modifies or develops new ideas, methods, or procedures to effectively meet changing circumstances
  • Maintains office telecommunications via web portal with an average of 18,000-20,000 incoming calls per month.
  • Manages the inventory of office supplies and orders additional supplies when needed
  • Maintains office procedures and collaborates with office staff in the transformation or creation of new processes
  • Creates and maintains a positive work environment for intra-office staff
  • Answers phones when necessary
  • Provides general and professional support to visitors
  • Liaise with facility management vendors, including cleaning, IT and security
  • Communicates effectively with clients and members of the healthcare team.
  • Maintains confidential information and communications in an ethical manner

Team Lead

Starbucks
03.2020 - 09.2020
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Coached team members in techniques necessary to complete job tasks.
  • Assisted in recruitment to build team of top performers.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Collected, arranged, and input information into database system.

Assistant General Manager

Planet Fitness- Dallas Tx
01.2017 - 02.2019
  • Collaborated with General Manager and HR team to determine organizational needs and position requirements for potential employee candidates.
  • Received and reviewed candidate resume and job application submissions to approve or deny applicants for initial interviews.
  • Conducted new hire orientations to provide company information, establish performance requirements and introduce the culture of our company to new hires.
  • Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
  • Mentored team members to succeed and advance within department and company.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Collaborated with general manager to develop successful strategies for achieving sales and profit goals.
  • Enforced adherence to company policies and procedures to boost team efficiency and strengthen operational standards.
  • Monitored inventory levels on a weekly basis and placed new orders for merchandise to keep supply well-stocked.
  • Arranged merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Generated daily operational and sales reports for corrective action or continuous improvement.

Sales and Marketing Assistant

Super 1 Foods
01.2012 - 01.2017
  • Organized appealing and engaging displays to capture customer interest and drive revenue growth.
  • Monitored and reordered inventory items to fulfill displays and executed design changes to align with available inventory.  
  • Enhanced store and display appearance utilizing seasonal promotions and trends to drive strategy.
  • Placed prices and descriptive signage to enhance displays and promote items.
  • Consulted with management and advertising teams to plan optimal promotions.
  • Consistently met and exceeded department expectations for productivity and accuracy levels.

Education

High School Diploma -

Cooper High School
Cooper, TX
05.2010

Skills

  • Sales management
  • Staff training and development
  • Goal setting
  • Customer retention
  • Recruiting and Hiring
  • Policy/program development
  • Profit and loss accountability
  • Performance improvements
  • Time Management
  • Team Leadership
  • Verbal and written communication
  • Complex Problem-Solving
  • Customer Service

Timeline

Manager of Dispatching

Dynamic Access LLC
08.2020 - Current

Team Lead

Starbucks
03.2020 - 09.2020

Assistant General Manager

Planet Fitness- Dallas Tx
01.2017 - 02.2019

Sales and Marketing Assistant

Super 1 Foods
01.2012 - 01.2017

High School Diploma -

Cooper High School

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Amber Adams