Amber Adams
Buckeye Lake,OH
Summary
Dynamic and detail-oriented professional with extensive experience in customer service and housekeeping at Red Roof Hotel. Proven ability to enhance guest satisfaction through meticulous cleaning and strong guest relations. Skilled in vacuuming and sweeping, while maintaining a professional demeanor under pressure. Committed to delivering exceptional service and ensuring a positive experience for all guests.
Overview
22
22
years of professional experience
Work History
Housekeeping Room Attendant
Red Roof Hotel
03.2025 - Current
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
- Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Assisted colleagues during peak periods or staff shortages, promoting teamwork within the department.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
- Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
Machine Operator
Resinoid Engineering
08.2024 - 12.2024
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
- Operated various types of machinery, contributing to the successful completion of diverse projects.
- Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Collaborated with team members to optimize production processes and improve overall performance.
- Maintained open communication lines with supervisors regarding project status updates, potential delays, or any concerns affecting production timelines.
- Increased product quality through meticulous monitoring of machine settings and making adjustments as needed.
- Upheld high-quality standards while meeting tight deadlines during periods of increased demand.
- Reduced downtime by conducting regular equipment inspections and identifying necessary repairs.
- Adhered to strict quality control measures, guaranteeing consistent product output that met or exceeded customer expectations.
- Provided feedback on equipment performance issues, enabling engineers to develop effective solutions for recurring problems.
- Ensured high-quality output, rigorously inspecting products to meet quality standards.
- Enhanced safety compliance, rigorously following all OSHA guidelines and conducting regular safety audits.
Server
Bob Evans Restaurant
11.2012 - 01.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Customer Service Representative
Wallmart
08.2003 - 08.2009
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Bartender
The Tavern Grill
08.2005 - 03.2009
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Bartender
Sparta
03.2005 - 03.2009
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Education
Gtaduated - General Studies
Johnstown High School
Johnstown, OH06.1997
Skills
- Customer service
- Cleaning bathrooms
- Guest relations
- Vacuuming and sweeping
Timeline
Housekeeping Room Attendant
Red Roof Hotel
03.2025 - Current
Machine Operator
Resinoid Engineering
08.2024 - 12.2024
Server
Bob Evans Restaurant
11.2012 - 01.2018
Bartender
The Tavern Grill
08.2005 - 03.2009
Bartender
Sparta
03.2005 - 03.2009
Customer Service Representative
Wallmart
08.2003 - 08.2009
Gtaduated - General Studies
Johnstown High School
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