Summary
Overview
Work History
Skills
Timeline
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Amber Adams

Mount Pleasant,MI

Summary

Driven by a results-focused approach, I enhanced Soaring Eagle Casino & Resort's efficiency and customer satisfaction through expert cash handling and exceptional service. My background in finance and caregiving showcases a unique blend of analytical prowess and empathetic communication, making me a versatile asset adept at fostering positive outcomes and team collaboration.

Overview

24
24
years of professional experience

Work History

Finance Cashier

Soaring Eagle Casino & Resort
01.2023 - Current
  • Streamlined cashier operations for improved efficiency through continuous process evaluation and improvement.
  • Managed customer inquiries in a timely manner, enhancing the reputation of the company and ensuring repeat business.
  • Safeguarded company assets through strict adherence to security protocols and consistently following proper cash handling procedures.
  • Supported management in implementing company policies and promotions, leading to increased sales revenue.
  • Prevented loss due to cashier errors by thoroughly reviewing all transaction details before finalizing sales receipts.
  • Provided excellent customer service through attentive listening, clear communication, and prompt resolution of issues.
  • Maximized efficiency during high-traffic periods by swiftly processing high volumes of cash transactions without sacrificing accuracy or customer service quality.
  • Enhanced financial accuracy by diligently reconciling cash transactions and balancing daily reports.
  • Contributed to a positive work environment by maintaining professional demeanor and fostering effective communication among team members.
  • Assisted in training new cashiers, ensuring they were well-equipped with necessary skills for successful job performance.
  • Ensured compliance with federal regulations by accurately reporting large currency transactions as required by law.
  • Expedited end-of-day closing procedures by effectively organizing paperwork and preparing accurate deposit slips.
  • Maintained organized workspace for efficient workflow, contributing to an overall increase in productivity levels within the department.
  • Assisted fellow cashiers during busy periods or when faced with complex transactions, fostering a supportive and collaborative work environment.
  • Collaborated with team members to ensure smooth operations during peak hours, resulting in reduced wait times for customers.
  • Improved operational continuity during staff absences or schedule changes by willingly taking on additional responsibilities when needed.
  • Boosted customer satisfaction with efficient handling of transactions, addressing concerns, and providing knowledgeable assistance.
  • Maintained friendly and professional customer interactions.
  • Counted, verified and handled bank deposits.
  • Handled various accounting transactions.
  • Trained new hires on customer service policies and procedures.
  • Established rapport with new clients to increase satisfaction and loyalty.

Child Caregiver

Self-employeed
02.2000 - Current
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Ensured child safety through diligent supervision and adherence to established protocols.
  • Administered first aid when necessary, maintaining a calm demeanor during emergencies and handling situations effectively.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Created a safe environment through routine inspections of play areas, toys, and equipment for potential hazards.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Maintained effective schedule balance between rest periods, active play, and instruction.
  • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Prepared healthy meals following dietary guidelines or specific parent instructions while considering individual food preferences or allergies.
  • Collaborated with parents to develop individualized care plans addressing specific needs of their children.
  • Implemented creative problem-solving techniques to address challenges faced while caring for multiple children simultaneously.
  • Managed behavioral issues effectively by implementing positive reinforcement strategies and setting clear expectations.
  • Established daily routines to provide structure and predictability for children under care.
  • Assisted with homework completion, reinforcing subject matter comprehension and academic success.
  • Promoted healthy habits by encouraging regular exercise, outdoor play, and nutritious meals.
  • Supported cognitive development with age-appropriate learning materials and engaging educational games.
  • Developed fine motor skills with hands-on activities such as arts and crafts or puzzles.
  • Improved communication skills by engaging children in age-appropriate conversations and active listening.
  • Maintained accurate records of each child''s progress, sharing updates with parents regularly to keep them informed about their child''s growth.
  • Enhanced children's social skills by organizing group activities and promoting teamwork.
  • Fostered emotional development by providing support, guidance, and encouragement during challenging situations.
  • Actively participated in professional development opportunities, staying current on best practices for child care and enhancing caregiving skills.
  • Organized field trips to local museums or parks for an enriched learning experience outside the home environment.
  • Introduced children to educational games and activities to boost learning.
  • Facilitated learning through play, stories and outdoor activities for successful child outcomes.
  • Handled daily administrative tasks efficiently to minimize time away from children.
  • Created and implemented activities to promote language development.
  • Created safe and engaging learning environment for groups of diverse children with various learning styles.
  • Used positive reinforcement techniques to promote patience and other good behaviors in children.
  • Worked closely with fellow staff members in developing and implementing educational and recreational activities.
  • Provided support and guidance to children in conflict resolution.

Housekeeping

Holiday Inn Express Hotel Suites
09.2022 - 01.2023
  • Improved guest satisfaction by promptly addressing and fulfilling housekeeping requests.
  • Collaborated with housekeeping staff to promptly address guest room concerns and special requests.
  • Exceeded brand cleanliness standards by consistently implementing best practices in housekeeping techniques and procedures.
  • Collaborated with housekeeping staff to deliver exceptional service and maintain positive working relationships.
  • Implemented quality control measures to ensure consistent delivery of high-quality housekeeping services.
  • Collaborated with housekeeping staff to ensure rooms were ready for guests upon arrival.
  • Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
  • Coordinated with room service, housekeeping, maintenance, and security to meet all guest needs.
  • Collaborated with housekeeping team to coordinate linen supply for guest rooms and public areas.

Caregiving

09.2006 - 06.2022

Breaks were placed throughout my career, to care for for my at the time, disabled veteran husband. Now divorced and determined to work hard.

Cashier

Witbecks Family Foods
06.2017 - 03.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Worked closely with shift manager to solve problems and handle customer concerns.

Certified Nursing Aide

Rio De Cabazon
09.2016 - 03.2017
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Maintained complete confidentiality with patient information to provide professional, secure medical services.
  • Assisted patients in maintaining their independence by encouraging self-care activities appropriate for their abilities.
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Contributed to a positive work environment within the facility by displaying professionalism, teamwork, and a strong work ethic at all times.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Streamlined documentation processes by maintaining accurate and up-to-date records of patient information, interventions, and progress notes.
  • Facilitated better communication between patients and healthcare providers by acting as a liaison for both parties.
  • Helped maintain infection control standards within the facility by following strict handwashing protocols and utilizing personal protective equipment when necessary.
  • Contributed to an efficient healthcare team by collaborating with nurses, physicians, and other staff members for optimal patient outcomes.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Reduced hospital readmissions through diligent monitoring of patients'' conditions and adherence to care plans.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Collaborated with peers and attended meetings to brainstorm new activities for patients and discuss ways to resolve issues.
  • Served as a mentor to new Certified Nursing Aides, offering guidance and support in their transition to the role.
  • Increased family involvement in the care process by educating them on proper techniques for assisting their loved ones at home.
  • Maintained clean and organized patient rooms to promote a healthy healing environment.
  • Improved patient satisfaction by providing compassionate and attentive care to residents in a long-term care facility.
  • Prevented pressure ulcers and skin breakdowns through regular repositioning of bed-bound patients.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.

Skills

  • Cash handling expertise
  • Banking Procedures
  • Data entry proficiency
  • Financial record keeping
  • Cash Drawer Balancing
  • Basic accounting
  • Conflict resolution techniques
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Honest and Dependable
  • Attention to Detail
  • Problem-solving abilities
  • Excellent Communication

Timeline

Finance Cashier

Soaring Eagle Casino & Resort
01.2023 - Current

Housekeeping

Holiday Inn Express Hotel Suites
09.2022 - 01.2023

Cashier

Witbecks Family Foods
06.2017 - 03.2018

Certified Nursing Aide

Rio De Cabazon
09.2016 - 03.2017

Caregiving

09.2006 - 06.2022

Child Caregiver

Self-employeed
02.2000 - Current
Amber Adams