Summary
Overview
Work History
Skills
Timeline
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Amber Adams

Mount Pleasant,MI

Summary

Driven by a results-focused approach, I enhanced Soaring Eagle Casino & Resort's efficiency and customer satisfaction through expert cash handling and exceptional service. My background in finance and caregiving showcases a unique blend of analytical prowess and empathetic communication, making me a versatile asset adept at fostering positive outcomes and team collaboration.

Overview

24
24
years of professional experience

Work History

Finance Cashier

Soaring Eagle Casino & Resort
Mount Pleasant, MI
01.2023 - Current
  • Streamlined cashier operations for improved efficiency through continuous process evaluation and improvement.
  • Managed customer inquiries in a timely manner, enhancing the reputation of the company and ensuring repeat business.
  • Safeguarded company assets through strict adherence to security protocols and consistently following proper cash handling procedures.
  • Supported management in implementing company policies and promotions, leading to increased sales revenue.
  • Prevented loss due to cashier errors by thoroughly reviewing all transaction details before finalizing sales receipts.
  • Provided excellent customer service through attentive listening, clear communication, and prompt resolution of issues.
  • Maximized efficiency during high-traffic periods by swiftly processing high volumes of cash transactions without sacrificing accuracy or customer service quality.
  • Enhanced financial accuracy by diligently reconciling cash transactions and balancing daily reports.
  • Contributed to a positive work environment by maintaining professional demeanor and fostering effective communication among team members.
  • Assisted in training new cashiers, ensuring they were well-equipped with necessary skills for successful job performance.
  • Ensured compliance with federal regulations by accurately reporting large currency transactions as required by law.
  • Expedited end-of-day closing procedures by effectively organizing paperwork and preparing accurate deposit slips.
  • Maintained organized workspace for efficient workflow, contributing to an overall increase in productivity levels within the department.
  • Assisted fellow cashiers during busy periods or when faced with complex transactions, fostering a supportive and collaborative work environment.
  • Collaborated with team members to ensure smooth operations during peak hours, resulting in reduced wait times for customers.
  • Improved operational continuity during staff absences or schedule changes by willingly taking on additional responsibilities when needed.
  • Boosted customer satisfaction with efficient handling of transactions, addressing concerns, and providing knowledgeable assistance.
  • Maintained friendly and professional customer interactions.
  • Counted, verified and handled bank deposits.
  • Handled various accounting transactions.
  • Trained new hires on customer service policies and procedures.
  • Established rapport with new clients to increase satisfaction and loyalty.

Child Caregiver

Self-employeed
Michigan
02.2000 - Current
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Ensured child safety through diligent supervision and adherence to established protocols.
  • Administered first aid when necessary, maintaining a calm demeanor during emergencies and handling situations effectively.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Created a safe environment through routine inspections of play areas, toys, and equipment for potential hazards.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Maintained effective schedule balance between rest periods, active play, and instruction.
  • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Prepared healthy meals following dietary guidelines or specific parent instructions while considering individual food preferences or allergies.
  • Collaborated with parents to develop individualized care plans addressing specific needs of their children.
  • Implemented creative problem-solving techniques to address challenges faced while caring for multiple children simultaneously.
  • Managed behavioral issues effectively by implementing positive reinforcement strategies and setting clear expectations.
  • Established daily routines to provide structure and predictability for children under care.
  • Assisted with homework completion, reinforcing subject matter comprehension and academic success.
  • Promoted healthy habits by encouraging regular exercise, outdoor play, and nutritious meals.
  • Supported cognitive development with age-appropriate learning materials and engaging educational games.
  • Developed fine motor skills with hands-on activities such as arts and crafts or puzzles.
  • Improved communication skills by engaging children in age-appropriate conversations and active listening.
  • Maintained accurate records of each child''s progress, sharing updates with parents regularly to keep them informed about their child''s growth.
  • Enhanced children's social skills by organizing group activities and promoting teamwork.
  • Fostered emotional development by providing support, guidance, and encouragement during challenging situations.
  • Actively participated in professional development opportunities, staying current on best practices for child care and enhancing caregiving skills.
  • Organized field trips to local museums or parks for an enriched learning experience outside the home environment.
  • Introduced children to educational games and activities to boost learning.
  • Facilitated learning through play, stories and outdoor activities for successful child outcomes.
  • Handled daily administrative tasks efficiently to minimize time away from children.
  • Created and implemented activities to promote language development.
  • Created safe and engaging learning environment for groups of diverse children with various learning styles.
  • Used positive reinforcement techniques to promote patience and other good behaviors in children.
  • Worked closely with fellow staff members in developing and implementing educational and recreational activities.
  • Provided support and guidance to children in conflict resolution.

Housekeeping

Holiday Inn Express Hotel Suites
Mount Pleasant, MI
09.2022 - 01.2023
  • Improved guest satisfaction by promptly addressing and fulfilling housekeeping requests.
  • Collaborated with housekeeping staff to promptly address guest room concerns and special requests.
  • Exceeded brand cleanliness standards by consistently implementing best practices in housekeeping techniques and procedures.
  • Collaborated with housekeeping staff to deliver exceptional service and maintain positive working relationships.
  • Implemented quality control measures to ensure consistent delivery of high-quality housekeeping services.
  • Collaborated with housekeeping staff to ensure rooms were ready for guests upon arrival.
  • Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
  • Coordinated with room service, housekeeping, maintenance, and security to meet all guest needs.
  • Collaborated with housekeeping team to coordinate linen supply for guest rooms and public areas.

Caregiving

Clare, MI
09.2006 - 06.2022

Breaks were placed throughout my career, to care for for my at the time, disabled veteran husband. Now divorced and determined to work hard.

Cashier

Witbecks Family Foods
Clare, MI
06.2017 - 03.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Worked closely with shift manager to solve problems and handle customer concerns.

Certified Nursing Aide

Rio De Cabazon
Albuquerque, NM
09.2016 - 03.2017
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Maintained complete confidentiality with patient information to provide professional, secure medical services.
  • Assisted patients in maintaining their independence by encouraging self-care activities appropriate for their abilities.
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Contributed to a positive work environment within the facility by displaying professionalism, teamwork, and a strong work ethic at all times.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Streamlined documentation processes by maintaining accurate and up-to-date records of patient information, interventions, and progress notes.
  • Facilitated better communication between patients and healthcare providers by acting as a liaison for both parties.
  • Helped maintain infection control standards within the facility by following strict handwashing protocols and utilizing personal protective equipment when necessary.
  • Contributed to an efficient healthcare team by collaborating with nurses, physicians, and other staff members for optimal patient outcomes.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Reduced hospital readmissions through diligent monitoring of patients'' conditions and adherence to care plans.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Collaborated with peers and attended meetings to brainstorm new activities for patients and discuss ways to resolve issues.
  • Served as a mentor to new Certified Nursing Aides, offering guidance and support in their transition to the role.
  • Increased family involvement in the care process by educating them on proper techniques for assisting their loved ones at home.
  • Maintained clean and organized patient rooms to promote a healthy healing environment.
  • Improved patient satisfaction by providing compassionate and attentive care to residents in a long-term care facility.
  • Prevented pressure ulcers and skin breakdowns through regular repositioning of bed-bound patients.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.

Skills

  • Cash handling expertise
  • Banking Procedures
  • Data entry proficiency
  • Financial record keeping
  • Cash Drawer Balancing
  • Basic accounting
  • Conflict resolution techniques
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Honest and Dependable
  • Attention to Detail
  • Problem-solving abilities
  • Excellent Communication

Timeline

Finance Cashier

Soaring Eagle Casino & Resort
01.2023 - Current

Housekeeping

Holiday Inn Express Hotel Suites
09.2022 - 01.2023

Cashier

Witbecks Family Foods
06.2017 - 03.2018

Certified Nursing Aide

Rio De Cabazon
09.2016 - 03.2017

Caregiving

09.2006 - 06.2022

Child Caregiver

Self-employeed
02.2000 - Current
Amber Adams