AMBER AGUILERA
Business Management And Cybersecurity
Spring,TX
Summary
Adept at driving business growth and enhancing educational quality, as demonstrated at The Woodlands International Virtual Academy, I excel in project management and bilingual communication. Leveraging administrative oversight and problem-solving skills, I've significantly improved operational efficiency and student engagement, embodying a proactive and results-oriented approach.
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs, and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Hard-driving business leader offering skill in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs.
Overview
18
18
years of professional experience
22
22
Certifications
2
2
Languages
Work History
Owner
The Woodlands International Virtual Academy
01.2023 - Current
- Work With Cognia an accredited affiliation for The Woodlands International Virtual Academy to get the correct certifications for our school to run in Texas.
- Work with NCA CASI,NWAC and SACS CASI to get the accreditation and keep it up to date.
- Work with eProve to fill out forms and files.
- Enhanced students'' critical thinking skills through the use of thought-provoking questions and group activities.
- Implemented innovative classroom management techniques to create a focused and productive learning environment.
- Maintained accurate student records for attendance, grades and disciplinary actions.
- Run international classes.
- Provided personalized attention and support to struggling students, resulting in improved academic performance.
Notary Public
Self-employed
04.2022 - Current
- Updated journal with names and dates for permanent record.
- Checked client identification to maintain compliance with state legal requirements.
- Utilized specialized software to accurately track notary services performed.
- Certified and attested power of attorney documents, acknowledgements and deeds.
- Provided guidance to customers to facilitate completion of notarial documents.
- Facilitated secure signing of sensitive documents, ensuring compliance with state laws.
- Administered oath to document signers to obtain affirmation of truth.
- Ensured accuracy in document preparation for various legal transactions, resulting in a streamlined process for clients.
Call Center Agent, Inbound Sales
Dicks Sporing Goods
07.2019 - 10.2020
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Promoted a positive work environment within the team through active participation in meetings, sharing ideas openly, and supporting colleagues when needed.
- Minimized dropped calls by implementing effective call control techniques, ensuring smooth transitions between topics during conversations.
- Conducted follow-up calls with customers to ensure satisfaction and gather valuable feedback for continuous improvement efforts.
- Worked with the Arise Virtual Platform to gain access to Dicks Sporting Goods and service their calls.
- Worked with Duo security as a two step authentication service to provide security and log-in access.
IRA Sales Agent
Spherion Temp Agency
04.2019 - 10.2019
- Delivered engaging sales presentations tailored specifically towards individual client needs, demonstrating a deep understanding of their business and industry.
- Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Enhanced product knowledge through continuous training and professional development opportunities.
ESL Virtual Teacher
Brigham Young School
06.2015 - 12.2017
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Learned and adapted quickly to new technology and software applications.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
Claims Analyst
United Airlines
09.2014 - 06.2015
- Demonstrated a high level of accuracy and attention to detail in reviewing claim documentation for approval or denial decisions.
- Managed high-volume caseloads, prioritizing tasks to ensure timely completion of all claims.
- Interacted with clients and employees, which helped cultivate positive working relationships.
- Maintained strict confidentiality with all personal data as per company guidelines.
- Enhanced customer satisfaction by resolving complex claims issues in a timely manner.
- Streamlined workflow processes for improved efficiency and reduced claim resolution times.
- Researched claims and incident information to deliver solutions and resolve problems.
IRS Tax Rep
UNITRIN
09.2010 - 02.2011
- Fixed and filed taxes after they were sent into the IRS to be checked for any errors.
- Communicated with clients and customers to gather, provide and share updated information on products and services.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Managed a diverse portfolio of clients, ensuring that each received tailored solutions aligned with their specific requirements.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
- Provided valuable input resulting in new opportunities for growth and development.
- Optimized workflow processes, allowing for more efficient use of resources and reduced turnaround times on projects.
License Insurance Agent
Reliable Life Insurance
11.2010 - 01.2011
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Provided coverage option information to assist clients in protecting assets.
- Calculated quotes and educated potential clients on insurance options.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Promoted products and services using upselling and other sales strategies.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Streamlined the claims process for clients, ensuring prompt resolution and payment of claims.
- Expanded referral network through proactive relationship building with community partners, such as real estate agents and financial planners.
- Enhanced cross-selling success by identifying complementary products that would further protect clients'' assets or reduce liability exposure.
- Maintained high standards of customer service by building relationships with clients.
Customer Service Representative
Kohls Department Store
07.2010 - 09.2010
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Provided language translation services for customer service inquiries.
- Collaborated with other departments as needed to resolve customer issues that required cross-functional support or expertise.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
- Communicated with management when customer issues escalated and worked to find resolutions.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Administrative Assistant
CANS FOR SHOES USA,
07.2006 - 08.2010
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Able to travel to many countries in aid ministries in order to create and establish programs, open opportunities for such as jobs and school supplies to support for Honduras Nationals.
- Was able to represent the organization abroad creating opportunities for the communities and creating assisting program's to benefit children from Central America, able to train and teach english as a second language for rural communities, using computers and software development
- able to create a variety of presentation and organization programs assisting organizations directly.
Tax Specialist
UNITRIN
09.2009 - 01.2010
- Maintained strict compliance with all federal, state, and local tax laws while preparing client returns.
- Developed customized tax strategies to meet individual client needs and goals.
- Managed tax submissions and made sure all information complied with regulations.
- Reviewed financial statements for accuracy and integrity.
- Streamlined tax preparation processes for increased efficiency and accuracy.
- Reviewed work papers prepared by other staff members ensuring accuracy before finalizing documents for submission.
Education
Bachelor of Science - Cyber Security
Southern New Hampshire University
Hooksett, NH 05.2001 -
Associate of Arts - Business Management/ Cybersecurity Certification
Eastern Gateway Community College
Steubenville, OH 05.2001 -
High School Diploma -
Thompson High School, Philadelphia, PA
Philadelphia, PA 05.2001 -
Skills
Project and Business management
Profit and loss
Administrative oversight
Bilingual Spanish/English
Time Management
Business administration
Financial management
Many years experience in non-profit fields
Overseas Experience
Crisis management
Competitive analysis
Problem-solving abilities
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved fast results by introducing Excel, Word, Powerpoint for working with adding students into rosters and making classes for students.
- Resolved product issue through consumer testing.
- Supervised team of 13 staff members.
- Documented and resolved issues with students and parents which led to happy customers.
Certification
Experience designer (UX)
Timeline
Owner
The Woodlands International Virtual Academy
01.2023 - Current
Engagement Review Training Asynchronous Course
12-2022
Cybersecurity Certification
12-2022
Eprove eleot 2.0 Training Certification
10-2022
Notary Public
Self-employed
04.2022 - Current
Call Center Agent, Inbound Sales
Dicks Sporing Goods
07.2019 - 10.2020
IRA Sales Agent
Spherion Temp Agency
04.2019 - 10.2019
ESL Virtual Teacher
Brigham Young School
06.2015 - 12.2017
Claims Analyst
United Airlines
09.2014 - 06.2015
License Insurance Agent
Reliable Life Insurance
11.2010 - 01.2011
IRS Tax Rep
UNITRIN
09.2010 - 02.2011
Customer Service Representative
Kohls Department Store
07.2010 - 09.2010
Tax Specialist
UNITRIN
09.2009 - 01.2010
Administrative Assistant
CANS FOR SHOES USA,
07.2006 - 08.2010
Bachelor of Science - Cyber Security
Southern New Hampshire University
05.2001 -
Associate of Arts - Business Management/ Cybersecurity Certification
Eastern Gateway Community College
05.2001 -
High School Diploma -
Thompson High School, Philadelphia, PA
05.2001 -