Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amber Alber

Fort Worth,TX

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Diligent Customer service skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction. Personable customer support associate offering 8 years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.

Overview

8
8
years of professional experience

Work History

Customer Support Associate

Aerotek
Hurst, Texas
11.2017 - Current
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.
  • Demonstrated computer skills for data entry and answered broad variety of inquiries.
  • Displayed flexibility to adapt to quarterly policy changes and database re-organization.
  • Consulted with outside parties to resolve discrepancies and create expert solutions.
  • Adhered to quality and time-sensitive call center metrics when answering inbound phone and chat correspondence.
  • Processed weekly contractor payroll for 400+ employees

Administrative Assistant

Aerotek
Hurst, Texas
01.2015 - 11.2017
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Coached new employees on administrative procedures, company policies and performance standards.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
  • Maintained staff directory and company policy handbook for human resources department.

Education

Cosmetologist License - Cosmetology

DuValls Cosmetology School
Hurst Texas
06.2011

High School Diploma -

St Augustine Home School
Fort Worth Texas
05.2007

Skills

  • Order and Refund Processing
  • Customer Account Management
  • Collaborative Team Player
  • Resolving Problems and Incidents
  • Building Customer Trust and Loyalty
  • Troubleshooting Network Issues
  • Issue and Complaint Resolution
  • Upbeat and Positive Personality
  • Organizational Skills
  • Help Desk Support
  • Understanding Customer Needs
  • Calm and Professional Under Pressure

Timeline

Customer Support Associate

Aerotek
11.2017 - Current

Administrative Assistant

Aerotek
01.2015 - 11.2017

Cosmetologist License - Cosmetology

DuValls Cosmetology School

High School Diploma -

St Augustine Home School

Similar Profiles

CREATE PROFILE
Amber Alber