Summary
Overview
Work History
Education
Skills
Timeline
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Amber Albritton

Cleveland,OH

Summary

Dynamic Patient Access Representative with a proven track record at Cleveland Clinic Marymount, enhancing patient registration efficiency and ensuring HIPAA compliance. Skilled in healthcare systems navigation and team leadership, I excel in delivering exceptional customer service while streamlining workflows, significantly reducing wait times and improving patient satisfaction.

Overview

4
4
years of professional experience

Work History

Patient Access Representative

Cleveland Clinic Marymount
05.2024 - Current
  • Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
  • Developed proficiency in various healthcare software programs for accurate documentation of patient encounters and streamlined workflows within the department.
  • Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.

Barista

Starbucks
05.2023 - 05.2024
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Enhanced customer satisfaction by crafting high-quality coffee beverages and providing exceptional service.
  • Collaborated with team members to deliver timely and accurate orders during peak hours.
  • Displayed strong problem-solving abilities when addressing customer complaints or concerns promptly while maintaining professionalism at all times.

Retail Shift Manager

Rue21
06.2021 - 04.2023
  • Developed strong rapport with repeat customers by remembering preferences, offering personalized assistance, or suggesting tailored product recommendations.
  • Led team meetings at the beginning of each shift to communicate daily goals, review performance metrics, and address any operational challenges.
  • Boosted efficiency in cash handling procedures, reducing discrepancies and ensuring accurate financial reporting.
  • Stayed up-to-date on industry trends and best practices, sharing insights with the team to continuously improve store operations and performance.
  • Improved customer satisfaction by efficiently addressing and resolving customer issues during shifts.

Education

Bachelor of Science - Speech-Language Pathology

Cleveland State University
Cleveland, OH
05-2027

High School Diploma -

New Philadelphia High School
New Philadelphia, OH
05-2023

Skills

  • Multitasking and organization
  • Healthcare systems navigation
  • Medical terminology
  • Money handling
  • Team leadership
  • Verbal and written communication
  • Customer service
  • Customer satisfaction measurement

Timeline

Patient Access Representative

Cleveland Clinic Marymount
05.2024 - Current

Barista

Starbucks
05.2023 - 05.2024

Retail Shift Manager

Rue21
06.2021 - 04.2023

Bachelor of Science - Speech-Language Pathology

Cleveland State University

High School Diploma -

New Philadelphia High School

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