Summary
Overview
Work History
Education
Skills
Certification
Timeline
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AMBER ALDEN

AMBER ALDEN

Summary

Results-driven DevOps and IT professional with a proven ability to manage internal technical systems, streamline workflows, and provide reliable support in remote and fast-paced environments.


Specializes in end-to-end IT operations, including technical troubleshooting, user support, software systems management, and optimizing onboarding/offboarding processes.


Skilled at bridging the gap between people and technology to ensure smooth day-to-day operations and build scalable systems that enhance team productivity.


Background in startup and remote work cultures that emphasize clear communication, adaptability, and a proactive mindset in delivering seamless experiences for both technical and non-technical teams.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Senior DevOps Specialist

GR0
04.2024 - 07.2025
  • Lead and manage IT resources, including the internal Help Desk, ensuring efficient technical operations.
  • Automated routine tasks using integration platforms such as Make.com and Zapier, freeing up time for more strategic initiatives.
  • Manage software systems for employee onboarding and offboarding, ensuring seamless transitions.
  • Maintain and optimize internal workflows, enhancing operational efficiency across departments in Monday.com and other platforms.
  • Act as GRO's primary technical liaison, facilitating effective communication between technical and non-technical stakeholders.
  • Focus on developing complex and interconnected solutions to streamline cross-departmental workflows for improved operational efficiency.

DevOps Specialist

GR0
02.2023 - 04.2024
  • Facilitated knowledge sharing among team members through documentation of processes, procedures, and technical specifications.
  • Streamlined the deployment process by automating tasks, reducing time and resource consumption.
  • Collaborated with cross-functional teams to develop an efficient continuous integration and delivery pipeline, ensuring client satisfaction and low-churn rates.
  • Bolstered security posture through vulnerability assessments, patch management, and adherence to best practices in network configuration.
  • Identified opportunities for process improvement within the DevOps workflow to increase efficiency while maintaining quality standards.

Junior Web Developer

GR0
05.2020 - 02.2023
  • Implement site changes, optimizing for improved visibility and ranking in search engine results, CRO, and user experience.
  • Manage D2C e-commerce sites, leveraging popular CMS platforms such as Shopify, Wordpress, and Webflow.
  • Provided technical support for clients experiencing issues with their websites or web applications, resolving problems efficiently.
  • Oversaw technical issues and troubleshooting requests to resolve internal user problems.

Technical Support Specialist

Liberty University
2018 - 01.2020
  • Responsible for customer triage and ticket creation.
  • Leveraged technical skills to identify complex issues, providing an effective bridge between customers and certified technicians.
  • Achieved industry certifications in several hardware and software environments such as A+, HP, Dell, and many others.

Education

Bachelor of Science - Information Technology

Liberty University
Lynchburg, VA
05.2020

Skills

  • Mondaycom
  • G-Suite Administration Management
  • Makecom & Zapier Workflow Automation
  • Project management & coordination
  • Technical education & troubleshooting
  • Offboarding and onboarding
  • Software management
  • IT documentation

Certification

Monday.com Admin Certification

Timeline

Senior DevOps Specialist

GR0
04.2024 - 07.2025

DevOps Specialist

GR0
02.2023 - 04.2024

Junior Web Developer

GR0
05.2020 - 02.2023

Technical Support Specialist

Liberty University
2018 - 01.2020

Bachelor of Science - Information Technology

Liberty University

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