Amber Alexander
Bancroft,WI
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Operations Planning Analyst
Ortho Molecular Products
02.2023 - Current
- Run MPS, analyze and create all production orders within our enterprise resource planning system (Navision) for all product SKUs for both domestic and international sales demand at each warehouse. Manage routes, lead times, and variables like SSQTY that impact MPS date management to ensure the production cycle will be completed by the predetermined due date to prevent backorders. Plans for inventory restocking transfer and replenishment. Develop contingency plans and adjust the production schedule based on product movement or raw material availability.
- Understands the capacity constraints and work center load capability for each work center within the manufacturing environment and uses this knowledge in deciding appropriate actions in rough-cut capacity planning and finite work center scheduling.
- Analyzes, recommends and executes changes to the production schedule to meet INV requirements and communicates the service level risks associated with modifications if deemed necessary.
- Communicates and tracks the production plan to the manufacturing group in daily morning meetings and weekly reviews with the manufacturing team compliance status.
- Manages the release of all production orders when materials are available for use and sets priorities for the organization to ensure backorders are minimized.
- Orders labels based on the correct BOM and ensure production orders reflect the correct label version.
- Understands production Bills of Material and manufacturing routes within the enterprise resource planning system and maintains accuracy for financial management. Including able to analyze historically labor data to modify routes within the enterprise resource planning system to better align desired and actual performance against planning parameters and scheduling lead times.
- Analyze and plan all material requirements within our enterprise resource planning system for all product SKUs for both domestic and international sales demand and communicate the plan to the Purchasing team for timely ordering.
- Updates business, sales, and customer service of potential service interruptions by managing the shelf date for all backorders proactively.
- Understands the correlation and relationship between forecasting, operations production scheduling, materials resource planning, scheduling, capacity management, and inventory management to maintain business operations within the sustainable business model (SBM).
- Support all areas of manufacturing and operations as needed, collaborating with all teams involved in planning.
- Routinely interacts with Operations, Quality, Marketing, and Customer Service teams on systems and process improvements.
Production Activity Control Coordinator
Ortho Molecular Products
03.2021 - 02.2023
- Worked with managers to plan and coordinate production tasks.
- Coordinated with inventory managers to plan deliveries around production schedules.
- Established and enforced organization systems and standards.
- Trained new employees in various departments and safety standards.
- Monitored inventory use and adjusted inventory control techniques.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Collaborated with cross-functional teams to align production plans with customer requirements.
- Forecasted production schedules and adjusted plans to accommodate changes in demand.
- Devised and implemented efficient processes for production tracking and inventory control.
- Created and implemented tracking systems to monitor progress and meet deadlines.
Distribution Coordinator
Ortho Molecular Products
03.2020 - 03.2021
- Completed daily cycle counts and assisted with monthly audits.
- Facilitated receiving and shipping and loading and unloading of goods, transferring products to designated storage sites.
- Scheduled pickups and deliveries to maintain smooth operations.
- Processed and restocked returns.
- Collaborated with other departments on supply and quality issues.
- Uncovered and resolved errors with minimal oversight.
- Coordinated storage locations and product movements.
- Tagged and shelved [Type] product using first-in, first-out storage scheme.
- Picked orders, scanned products and packed boxes.
- Managed and maintained warehouse to comply with company policies and federal regulations.
- Maintained safe work environment and confirmed current compliance with OSHA and other governmental regulations.
Express Claims Adjuster II
AIG
10.2019 - 02.2020
- Exhibit excellent customer service
- Established relationships with clients and insurance companies to foster timely claims resolution.
- Substantiated legitimate claims and denied unjustified claims.
- Responsible for gathering and communicating information to insured customers
- Researched and analyzed policy contracts to verify proper payment of claims.
- Participate in outside volunteer events
- Maintain insured customers' confidentiality
- Prepared summaries of damage, payments, and policy coverage.
- Examined claims forms and other records to determine insurance coverage.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
Universal Banker II
Community First Bank
02.2015 - 05.2016
- Assist customers with account and product inquiries, including questions about rates, products and services
- Cross-sell appropriate products and services to current and prospective customers
- Consistently meet or exceed individual goals established for the achievement of increasing retail services per member
- Perform essential Safe Deposit Box functions: entry, opening and closing (where applicable)
- Perform general teller and vault functions, as needed
- Responsible for gathering and communicating information to branch teams
- Participate in outside volunteer events
- Maintain customer confidentiality
- Responsible for incoming and outgoing monies between branches/to the federal reserve
- Balance and maintain accurate vault records.
Member Services Counselor
A+ Federal Credit Union
09.2014 - 02.2015
- Assist members with account and product inquiries, including questions about rates, products and services
- Cross-sell appropriate products and services to current and prospective members
- Consistently meet or exceed individual goals established for the achievement of increasing retail services per member
- Interview applicants, input loan applications, and close loans (where applicable)
- Notary as needed
- Perform essential Safe Deposit Box functions: entry, opening and closing (where applicable)
- Perform general teller and vault functions, as needed
- Responsible for gathering and communicating information to branch team
- Participate in outside Business Development and Community/Education events
- Enroll and complete company university courses (Discover U)
Member Service Representative
United Heritage Credit Union
01.2013 - 09.2014
- Greet and service members
- Present excellent member service
- Account updates, online banking support
- Cross-sell credit union's products and services
- Notary as needed
- Debit card instant issue and balancing
- New account and loan audits
- Safely secure building and its contents at beginning/end of day
- Complete various tasks given by members (ex: money orders, deposits, loan payments, transfers, etc
- Handle Cash
- Present excellent member service
- Keep member confidentiality
- Opening and closing duties achieved
- Safely secure building and its contents at beginning/end of day
- Participate in various volunteer events
- Successfully cross sell products offered by credit union to members
- Complete various tasks given by members (ex: money orders, withdrawals, deposits, loan payments, account closings, cash advances, cashier's checks, check cashing, night drop, VISA gift cards, stamps, transfers, check holds, wire transfers, etc.)
Member Service Representative
Central City Credit Union
05.2011 - 11.2012
- Handle Cash
- Present excellent member service
- Keep member confidentiality
- Balancing Cash Dispenser
- Opening and closing duties achieved
- Safely secure building and its contents at end of day
- Complete various tasks given by members (ex: money orders, withdrawals, deposits, loan payments/payoff, credit card payments, cash advances, cashier's checks, check orders, etc.)
Sales Associate
SHOPKO
09.2009 - 04.2011
- Assist customers with questions and locating merchandise
- Handle cash for customers
- Unload delivery truck, and distribute to store floor
- Price accuracy
- Detailed straightening
- Set-up/Take down of advertisements
Cashier
Fazoli's Italian Restaurant
04.2009 - 08.2009
- Food preparation
- Handle cash for customers
- Accurately place customer orders
- Closing duties (cleaning, organizing, etc.)
- Distribute food to customers
Education
High School Diploma -
Stevens Point Area Senior High School
Stevens Point, WI05.2011
No Degree - Accounting
Mid-State Technical College
Stevens Point08.2011
Skills
- Accurate Recordkeeping
- Word Processing
- Safety Stock Level Maintenance
- Correspondence Writing
- Team Training and Mentoring
- Forecasting and Planning
- Microsoft Excel
- Production Planning and Control
Timeline
Operations Planning Analyst
Ortho Molecular Products
02.2023 - Current
Production Activity Control Coordinator
Ortho Molecular Products
03.2021 - 02.2023
Distribution Coordinator
Ortho Molecular Products
03.2020 - 03.2021
Express Claims Adjuster II
AIG
10.2019 - 02.2020
Universal Banker II
Community First Bank
02.2015 - 05.2016
Member Services Counselor
A+ Federal Credit Union
09.2014 - 02.2015
Member Service Representative
United Heritage Credit Union
01.2013 - 09.2014
Member Service Representative
Central City Credit Union
05.2011 - 11.2012
Sales Associate
SHOPKO
09.2009 - 04.2011
Cashier
Fazoli's Italian Restaurant
04.2009 - 08.2009
High School Diploma -
Stevens Point Area Senior High School
No Degree - Accounting
Mid-State Technical College
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