Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Amber Alexander

Summary

Experienced professional with 10 years of extensive experience in operations, sales, management, and customer service. Excellent communication and problem- solving skills with employees, customers, and all levels of management.


Overview

8
8
years of professional experience
1
1
Certification

Work History

Merchant Services Inside Sales Representative

Truist Bank
10.2020 - Current
  • Trains new hires on the system and workflow processes
  • Interviews potential candidates
  • Leads team meetings
  • Utilize Salesforce regularly to complete job tasks, developing advanced proficiency
  • Markets credit card systems and support services for business customers, while retaining client relationships to meet sales objectives
  • Conduct presentations and knowledge builders for branch Region Leaders and employees
  • Proactively managed client correspondence and recorded tracking and communications
  • Consult with business owners to identify their business needs and deliver comprehensive proposals
  • Maintain routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings
  • Surpass performance goals by approaching interactions with resourcefulness, organization and customer-centric solutions

Retail Sales Consultant

AT&T
09.2018 - 10.2020
  • Determined solutions for clients promptly and professionally
  • Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns
  • Met and exceeded upsell goals by 15% by highlighting target merchandise with strategic promotional approaches
  • Used consultative sales approach to understand customer needs and recommend relevant offerings
  • Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior
  • Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.

Sales Support Representative

AT&T
07.2016 - 09.2018
  • Monitored deliveries by checking merchandise against invoice paperwork and notifying supervisor of discrepancies
  • Rang up customer purchases and carefully counted back currency and bills, reducing drawer errors
  • Adhered to safety processes and procedures when stocking store to avoid falls and other injuries
  • Stayed current on available products, store promotions and customer service policies to better shoppers
  • Assisted management with monthly audit of over 300 in-store products
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues
  • Accepted delivered packages, verified products and checked delivery totals to keep system records current and accurate

Education

Bachelor of Science - Business Administration, Marketing, Operations and Supply Chain Management

East Carolina University College of Business
Greenville, NC

Associates - Science

Coastal Carolina Com. College
Jacksonville, NC

Skills

  • Microsoft Office/G-suite
  • Communication and collaboration tools (Zoom,Slack,Hangouts,Skype)
  • Adobe Systems Adobe Acrobat
  • Problem-Solving
  • Attention to Detail
  • Verbal and Written Communication
  • Customer satisfaction
  • Salesforce

Certification

  • Lean Six Sigma - Yellow Belt

Timeline

Merchant Services Inside Sales Representative

Truist Bank
10.2020 - Current

Retail Sales Consultant

AT&T
09.2018 - 10.2020

Sales Support Representative

AT&T
07.2016 - 09.2018

Bachelor of Science - Business Administration, Marketing, Operations and Supply Chain Management

East Carolina University College of Business

Associates - Science

Coastal Carolina Com. College

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Amber Alexander