Amber Alford
South Lake Tahoe,CA
Summary
Resourceful Multi-Purpose Clerk known for high productivity and efficient completion of tasks. Possess specialized skills in inventory management, customer service, and point-of-sale operations. Excel in communication, problem-solving, and time management, ensuring smooth operation in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Multi-Purpose Clerk/Bakery Clerk
Safeway
South Lake Tahoe, CA
10.2020 - Current
- Assisted customers with product selection, ordering and pick-up procedures.
- Answered phones, responded to inquiries and routed calls appropriately.
- Performed daily inventory checks and restocked shelves as needed.
- Operated office equipment such as computers, printers, photocopiers.
- Verified accuracy of pricing labels on products for proper display.
- Processed cash, credit card and check transactions accurately.
- Organized merchandise displays in the store to attract customers attention.
- Ensured compliance with company safety regulations at all times.
- Provided excellent customer service to ensure customer satisfaction.
- Assisted in training new staff members on store policies and procedures.
- Resolved customer complaints in a professional manner.
Retail Freight Manager
Dollar Tree Distribution Center
Zypher Cove, NV
06.2016 - 09.2020
- Maintained relationships with customers, vendors, suppliers and other personnel to ensure smooth operations.
- Generated reports on cargo volumes, costs associated with each shipment and any delays encountered during transit.
- Provided guidance and training to staff members responsible for loading and unloading cargo onto trucks or ships.
- Evaluated current procedures for freight handling processes to maximize efficiency and effectiveness.
- Ensured efficient movement of freight by coordinating with transportation and warehouse personnel.
- Monitored inventory levels, placed orders and maintained records of incoming and outgoing shipments.
- Resolved customer service issues related to deliveries, invoices or product quality concerns.
- Identified opportunities to reduce cost and improve productivity.
- Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues.
- Directed investigations to verify and resolve customer or shipper complaints.
- Handled departmental scheduling to maintain proper staffing for shifts.
- Supervised activities of workers engaged in receiving, storing and shipping products or materials.
- Implemented bar coding system to identify location and quantities of requested items.
- Prepared inventory for shipment by attaching tags and labels.
- Implemented on-the-job training activities to cross-train employees on various tasks.
Education
High School Diploma -
South Tahoe High School
South Lake Tahoe, CA06-2004
Skills
- Policy Enforcement
- Meeting Coordination
- Confidentiality
- Strong Organization
- Document Preparation
- Task Delegation
- Work Prioritization
- Proofreading
- Report Generation
- Database entry
- Basic accounting
- Cash Management
- Quality Control
- Telephone Etiquette
- Scanning and copying
- Verbal and writing communication
- Customer Satisfaction
- Cash Handling
Timeline
Multi-Purpose Clerk/Bakery Clerk
Safeway
10.2020 - Current
Retail Freight Manager
Dollar Tree Distribution Center
06.2016 - 09.2020
High School Diploma -
South Tahoe High School