Amber Alkhatib
Philadelphia,PA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Real Estate industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
15
15
years of professional experience
Work History
Realtor
Tesla Realty
10.2022 - Current
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
- Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
- Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.
- Streamlined contract negotiations by meticulously reviewing documents and communicating clearly with all involved parties.
- Provided expert advice on property values, guiding clients to make informed decisions when buying or selling homes.
- Advertised client properties through websites, social media, and real estate guides.
Customer Care Specialist
Assurant
10.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Verified accuracy of customer account information and updated when necessary.
- Took ownership of customers issues to follow problems through to resolution.
- Provided customers with detailed information on company products, services and materials.
- Reduced customer complaints by efficiently resolving issues through effective communication and problem-solving skills.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
- Mentored new hires as they navigated our systems and protocols, fostering teamwork within the call center.
- Met customer call guidelines for service levels, handle time and productivity.
Leasing Agent Assistant
Martins LLC
01.2010 - 12.2021
- Collaborated with maintenance staff to ensure timely completion of tenant requests and work orders.
- Managed rental payments, ensuring accurate records for financial reporting purposes.
- Developed strong relationships with tenants through proactive communication and excellent customer service skills.
- Tracked leads from various sources using CRM software, allowing for better analysis of marketing effectiveness.
- Supported property manager with administrative tasks such as filing, data entry, and scheduling appointments.
- Prepared lease agreements and ensured accuracy of all documentation prior to tenant signing.
Education
Associate of Applied Science - Accounting And Business Management
Community College of Philadelphia
Philadelphia, PA12.2025
Skills
- Client Relations
- Contract Negotiation
- Strong negotiation skills
- Property Marketing
- Social Media Marketing
- Market Research
- Property Management
- Leasing and sales
- Highly Professional
- Active PA Real Estate License
- Payment Processing
- Quality Assurance
Customer service excellence
Customer Service
Accomplishments
- Generated $1 million in new home sales.
- Increased client base by 90% through personal referrals.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Mentored new customer service representatives in telephone etiquette and problem solving skills, improving their overall confidence and enabling them to begin taking calls within days of hire.
Timeline
Realtor
Tesla Realty
10.2022 - Current
Customer Care Specialist
Assurant
10.2022 - Current
Leasing Agent Assistant
Martins LLC
01.2010 - 12.2021
Associate of Applied Science - Accounting And Business Management
Community College of Philadelphia
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