Amber Allen
Harmony,NC
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Bookkeeper
Black's Tire Service
Statesville, NC
03.2022 - Current
- Prepared financial statements, including balance sheets, income statements, and statement of cash flows.
- Conducted monthly bank reconciliations.
- Ensured accuracy in all accounting entries and records.
- Developed internal control procedures to ensure accurate recordkeeping.
- Generated invoices for clients and tracked payments received from customers.
- Resolved billing discrepancies with vendors or customers promptly.
- Performed account analysis as required by management.
- Entered deposits, credit card charges and sales entries to facilitate cash management.
- Maintained full compliance when executing and tracking bank reconciliations, A/P, invoicing, billing and collections.
- Prepared bank reconciliations, managed field audits and reviewed accounting records for accuracy.
- Analyzed financial transactions, assigning to specific accounts.
- Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
- Received and recorded cash, checks and transfers.
- Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
Parcel Delivery Driver
UPS
Statesville, NC
11.2021 - 09.2022
- Loaded and unloaded packages onto delivery trucks according to size, weight, and destination.
- Inspected vehicles for mechanical items and safety issues and performed preventative maintenance.
- Maintained accurate records of deliveries and pickups using handheld device.
- Provided excellent customer service while delivering parcels in a timely manner.
- Organized packages prior to loading into the delivery truck based on route sequence.
- Ensured compliance with applicable laws and safety regulations when operating delivery vehicle.
- Assisted customers with any questions or concerns about their parcel delivery.
- Reported any traffic violations or accidents immediately to the supervisor and manager.
- Followed established routes and time schedules for package delivery.
- Delivered parcels to residential areas safely by following company guidelines regarding speed limits and parking regulations.
- Adhered to all company policies, procedures, safety rules and regulations when making deliveries.
- Stacked boxes correctly in the truck ensuring secure transport without damage during transit.
- Regularly checked load security throughout journey including at stops for breaks or refueling.
- Responded promptly to any customer complaints or requests for assistance relating to deliveries.
- Utilized GPS to optimize routes and continuously meet estimated delivery times.
- Transported and safely delivered items to prevent damage or loss.
- Assisted in loading delivery trucks with prepared packages.
- Navigated routes with relevant map programs and GPS systems.
- Navigated route to customer locations using GPS maps.
- Carried items weighing up to 80 pounds from vehicle to customer building location.
- Drove delivery truck or van to transport orders.
- Inspected vehicle daily and reported issues to schedule maintenance and repairs.
Rural Carrier Associate
United States Postal Sevice
Statesville, NC
10.2019 - 11.2021
- Operated a vehicle to transport mail and packages over established routes, ensuring the timely delivery of all items.
- Monitored route conditions, such as traffic and weather, to ensure safe navigation.
- Inspected vehicles prior to operation to ensure they are in proper working condition and complied with safety regulations.
- Maintained accurate records of daily activities including deliveries, pickups, mileage and other pertinent information.
- Provided customer service by answering inquiries regarding postal regulations, rates, forms and other related services.
- Loaded mail onto vehicles for transportation according to specified procedures and weight restrictions.
- Sorted incoming mail into designated categories for further processing or distribution.
- Delivered packages directly to customers' homes or businesses using company-provided equipment when necessary.
- Collected outgoing mail from post office boxes or from customers at their residences or places of business.
- Ensured compliance with federal laws pertaining to the safe handling of hazardous materials in the mail system.
- Responded promptly to customer complaints regarding delivery issues such as lost items or late arrivals.
- Reported any suspicious activity observed during route delivery to supervisor immediately.
Income Maintenance Caseworker II
Iredell County Department of Social Services
Statesville, NC
05.2016 - 10.2019
- Participated in and successfully completed on-the-job training, including Introduction to Social Services and NCFast.
- Analyzed public assistance applications and determined eligibility for benefits.
- Interviewed persons applying for public assistance programs.
- Planned and organized caseloads to ensure timely eligibility determinations weekly.
- Reviewed and evaluated client applications for eligibility of public assistance programs.
- Assessed and documented the financial, medical, and other needs of clients.
- Provided information to clients regarding available services and resources.
- Maintained accurate records of case notes and progress reports.
- Responded timely to inquiries from clients regarding their benefits status.
- Monitored client activities to ensure that they were meeting program requirements.
- Assisted clients in completing necessary paperwork for obtaining benefits.
- Performed data entry into computer systems for tracking client information.
- Researched documents needed to process applications or claims accurately.
Detention Officer
Iredell County Sheriffs Office
Statesville, NC
12.2011 - 05.2016
- Followed a daily routine schedule and took head counts of all inmates in an assigned cell block.
- Exercised surveillance and control over the inmates.
- Transported and escorted inmates to hospitals, court and other institutions.
- Fingerprinted and photographed incoming and released inmates.
- Assisted in the intake of new inmates, ensuring all necessary paperwork was completed and filed correctly.
- Supervised inmates during recreational activities, providing guidance when needed.
- Monitored inmate behavior to ensure compliance with facility regulations and procedures.
- Conducted searches of cells for contraband items such as drugs, weapons or other prohibited materials.
- Provided support and assistance to fellow officers during emergency situations.
- Maintained records of incident reports and daily logs to document inmate activity.
- Performed administrative duties such as filing, data entry, mail sorting and answering telephones.
- Enforced disciplinary action when appropriate according to established guidelines.
- Investigated disturbances within the facility and reported findings to supervisors.
- Escorted inmates from one area of the detention center to another safely and securely.
- Patrolled areas within the detention center on foot or by vehicle to monitor security levels.
- Served meals in a timely manner while enforcing mealtime regulations for inmates.
- Responded quickly and effectively to any medical emergencies that arose within the facility.
- Counseled inmates regarding their rights, privileges, rules and regulations of the facility.
- Participated in training sessions designed to improve job performance or learn new techniques.
- Conducted regular safety inspections of all equipment used by staff members or inmates.
- Adhered strictly to all laws pertaining to detentions facilities while maintaining professional conduct at all times.
- Followed daily routine schedule and took head counts of all inmates in assigned cell block.
- Exercised independent and sound judgment in enforcing proper inmate behavior and responding to incidents.
- Performed searches of people, vehicles, mail items and dormitories.
- Subdued and restrained resisting inmates using hands and feet while employing defensive tactics and approved non-lethal weapons.
- Exercised surveillance and control over 90 inmates.
- Conducted inmate and detention facility visual surveillance to identify and subdue unrest.
- Supervised inmates during day-to-day activities.
- Performed head counts, checking cells for missing inmates.
- Monitored conduct of prisoners in housing unit or during work or recreational activities to prevent escape or violence.
- Provided supervisors oral and written reports of work performed by inmates, inmate disturbances and rule violations.
- Inspected locks, window bars, doors and security systems to support escape prevention.
- Searched prisoners and vehicles and conducted shakedowns of cells for valuables and contraband.
- Maintained records of prisoners' identification and charges.
- Used appropriate means to discipline prisoners.
- Issued clothing, tools and other authorized items to inmates.
- Transported inmates to court, doctor appointments and work sites.
- Instructed inmates in work assignments and explained tasks.
Education
Criminal Justice
States University of New York at Jefferson
Watertown, NYHigh School Diploma -
Thousand Islands High School
Clayton, NY2007
Skills
- Record maintenance
- Multi tasking
- Heavy workload
- Meeting deadlines
- Crisis intervention
- Natural leader
- Weapons training
- First Aid training
- Medical emergencies
- Key control
- Defensive techniques
- Security and sanitation checks
- Security personnel training
- AED training
- Investigative procedures
- MS Office
- First Aid training
- Invoice Processing
- Financial Recordkeeping
- Accounting and bookkeeping
- Customer Relations
- Bank Reconciliation
Timeline
Bookkeeper
Black's Tire Service
03.2022 - Current
Parcel Delivery Driver
UPS
11.2021 - 09.2022
Rural Carrier Associate
United States Postal Sevice
10.2019 - 11.2021
Income Maintenance Caseworker II
Iredell County Department of Social Services
05.2016 - 10.2019
Detention Officer
Iredell County Sheriffs Office
12.2011 - 05.2016
Criminal Justice
States University of New York at Jefferson
High School Diploma -
Thousand Islands High School
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