Summary
Overview
Work History
Education
Skills
References
Timeline
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Amber Allington

Amber Allington

Woodhull,NY

Summary

Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.

Overview

12
12
years of professional experience

Work History

Front Office Receptionist

Holiday Inn Express Hotel
01.2024 - Current
  • Enhanced customer satisfaction by providing timely and accurate information in response to inquiries.
  • Streamlined front office operations by effectively managing appointments and maintaining up-to-date patient records.
  • Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
  • Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
  • Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
  • Collaborated with team members for smooth workflow, supporting colleagues during peak hours or absences.
  • Developed strong relationships with clientele through excellent communication skills and genuine attentiveness to their needs.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Maintained clean reception area to promote positive, professional environment for clients.
  • Provided clerical support to company employees by copying, faxing, and filing documents.

Front Office Manager

Holiday Inn Express Hotel
04.2023 - 01.2024
  • Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
  • Streamlined check-in and check-out processes for faster service, resulting in higher guest satisfaction scores.
  • Collaborated with housekeeping and maintenance departments to ensure timely room availability and optimal guest experience.
  • Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
  • Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
  • Maintained a clean and organized work environment, promoting a professional image of the hotel to guests.
  • Oversaw guest registration process by verifying personal information accuracy in line with security protocols.
  • Managed reservation inquiries over phone/email/web platforms effectively ensuring full capacity utilization.
  • Implemented pre-arrival preparations such as assigning rooms based on specific requirements leading to seamless arrival experiences.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Coached employees through day-to-day work and complex problems.

Housekeeper

Holiday Inn Express Hotel
08.2021 - 04.2023
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
  • Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.

Stay at Home Parent

Myself
12.2015 - 08.2021
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Organized and detail-oriented with a strong work ethic.
  • Strengthened communication skills through regular interactions with others.

Direct Care Worker

Public Partnerships LLC
04.2019 - 09.2019
  • Made beds, swept floors and sanitized surfaces to support activities of daily living
  • Laundered clothing and bedding to prevent infection
  • Administered medications accurately and promptly, adhering to medication schedules and physician instructions.
  • Provided transportation services for patients'' appointments with healthcare providers or community-based events as needed.
  • Enhanced patient well-being by providing compassionate and individualized care tailored to their specific needs.
  • Reduced instances of patient injury through vigilant monitoring and timely intervention in high-risk situations.
  • Assisted patients with daily living activities such as bathing, dressing, grooming, and feeding for improved quality of life.
  • Administered medication as directed by physician.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Remained alert to problems or health issues of clients and competently responded.
  • Helped clients manage money, pay bills, and shop for groceries or personal items.

Direct Care Worker

Public Partnerships LLC
04.2016 - 04.2017
  • Administered medications accurately and promptly, adhering to medication schedules and physician instructions.
  • Provided transportation services for patients'' appointments with healthcare providers or community-based events as needed.
  • Ensured clean and comfortable living environments through diligent housekeeping duties catered towards individual preferences whenever possible.
  • Laundered clothing and bedding to prevent infection
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Helped clients manage money, pay bills, and shop for groceries or personal items.
  • Maintained clean, safe, and well-organized patient environment.
  • Enhanced patient well-being by providing compassionate and individualized care tailored to their specific needs.
  • Reduced instances of patient injury through vigilant monitoring and timely intervention in high-risk situations.
  • Assisted patients with daily living activities such as bathing, dressing, grooming, and feeding for improved quality of life.

Call Center Scheduler

Northvoice Communications
02.2014 - 12.2015
  • Scheduled Patients for Gastrointestinal procedures from multiple doctor offices throughout the East Coast
  • Enhanced customer satisfaction by efficiently scheduling call center agents to meet service level agreements.
  • Streamlined workflow processes for improved call routing and minimized wait times.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Increased customer service success rates by quickly resolving issues.
  • Maintained positive working relationship with fellow staff and management.

Stay at Home Parent

Myself
04.2013 - 02.2014
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Strengthened communication skills through regular interactions with others.
  • Organized and detail-oriented with a strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Medical Records Clerk

Soldiers and Sailors Memorial Hospital
04.2012 - 04.2013
  • Kept department clean, organized and professional
  • Observed confidentiality and safeguarded all patient-related information
  • Provided respectful assistance to all parties, including patients, staff members and insurance company representatives
  • Pulled patient records and transferred information to appropriate parties.
  • Supported clinical decision-making by promptly delivering requested medical records to healthcare providers.
  • Improved workflow efficiency within the department by proactively addressing issues related to organization and storage of physical files.
  • Responded effectively to requests for medical records from legal representatives, insurance companies, and other authorized parties in a timely manner.
  • Optimized office space utilization by implementing a color-coded filing system for easier navigation and file location.
  • Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
  • Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
  • Scanned medical records in digital format for easy retrieval and accessibility.
  • Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
  • Maintained patient confidence by keeping patient records information confidential.
  • Supported medical staff by providing organized and accurate medical records.
  • Maintained patient records systems by archiving, scanning and indexing important documents and files.
  • Processed medical records requests from outside providers according to facility, state, and federal law.
  • Maintained patient records in compliance with security regulations.
  • Developed and maintained organized filing system for medical records to adhere to HIPAA regulations.
  • Printed and photocopied documents to provide patients with copies of medical records.
  • Reviewed charts and flagged incomplete or inaccurate information.
  • Increased accuracy of patient data entry through meticulous attention to detail and cross-referencing information.
  • Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
  • Sorted and distributed incoming and outgoing medical records.
  • Reviewed medical records for completeness and filed records in alphabetic and numeric order.
  • Tracked and monitored requests for medical records release.

Education

High School Diploma -

Cowanesque Valley High School
Westfield, PA

Associate of Applied Science - Information Technology/ Medical Billing And Coding

DeVry University
Online

Skills

  • Care plan management
  • Documentation and Control
  • Workflow Coordination
  • Oral and Writing Communication
  • Staff Management
  • Exceptional Communication
  • Hospitality Services
  • Records Management
  • Customer Relations
  • Hotel Information
  • Client safety and first aid
  • Compassionate client care
  • Housekeeping
  • Meal preparation
  • Proper phone etiquette
  • Organizational skills

References

References available upon request.

Timeline

Front Office Receptionist

Holiday Inn Express Hotel
01.2024 - Current

Front Office Manager

Holiday Inn Express Hotel
04.2023 - 01.2024

Housekeeper

Holiday Inn Express Hotel
08.2021 - 04.2023

Direct Care Worker

Public Partnerships LLC
04.2019 - 09.2019

Direct Care Worker

Public Partnerships LLC
04.2016 - 04.2017

Stay at Home Parent

Myself
12.2015 - 08.2021

Call Center Scheduler

Northvoice Communications
02.2014 - 12.2015

Stay at Home Parent

Myself
04.2013 - 02.2014

Medical Records Clerk

Soldiers and Sailors Memorial Hospital
04.2012 - 04.2013

High School Diploma -

Cowanesque Valley High School

Associate of Applied Science - Information Technology/ Medical Billing And Coding

DeVry University

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Amber Allington