Summary
Overview
Work History
Education
Skills
Timeline
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Amber Amos

Riverton,WY

Summary

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team. Organized self starter offering excellent planning, problem-solving and communication skills. Supporting high-performance in identifying customer needs and delivering solutions. Strong verbal and written communication skills to document all work activities. Self-starter proudly offering more than 17 years knowledge in a financial environment.Strong background in managing control documentation for large businesses. Looking for Compliance officer position. Detail-oriented loan officer with well-established knowledge of scrutinizing credit bureaus and customer information.Great attention to detail, exemplary auditing skills and dedication to customer service. Trained in policy and procedure protocols with proven skills.

Overview

18
18
years of professional experience

Work History

Loan Officer

OneMain Financial
12.2020 - Current
  • Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
  • Maintained strict confidentiality of bank records and client information.
  • Submitted loan applications to underwriter for verification and recommendations.
  • Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
  • Examined customer loan applications for loan approvals and denials.
  • Originated, reviewed, processed, closed, and administered customer loan proposals.
  • Meticulously reviewed applicant documentation, ensuring accuracy and completeness prior to submission for underwriting approval.
  • Ensured compliance with all federal and state regulations throughout the loan origination process.
  • Conducted thorough credit analysis to minimize risk exposure for the financial institution.
  • Reviewed and updated loan policies to reflect current best practices, ensuring operational excellence.
  • Monitored loan repayments and followed up on delinquent accounts, minimizing non-performing assets.
  • Conducted regular training sessions for new loan officers, enhancing team competence and service quality.

Revenue Auditor

Wind River Hotel & Casino
07.2019 - 12.2020
  • I supervised the office and personnel when the manager was unavailable or out of the office.
  • Analyzed operating and design effectiveness of all audit areas, including mitigating controls and [Task].
  • Monitored new trends and technologies related to audit areas to implement modifications in processes and procedures.
  • Prepared budgets, developed reports and coordinated with management to identify risks.
  • Designed internal control policies to improve audit scores.
  • Verified assets and liabilities by comparing items to [Type] documentation.
  • Evaluated [Type] data and [Type] findings to product audit reports relating to [Type] operations.
  • Determined and detailed gaps in process, procedure and system controls.
  • Complied with Sarbanes-Oxley Act and GAAP principles to maintain complete transparency.
  • Reduced audit fees by bringing audit processes in-house.
  • Developed risk assessment methodologies for organization in [Industry] sector.
  • Devised and initiated corrective strategies to improve compliance.

Loan Officer

One Main Financial
05.2007 - 07.2019
  • Effectively managed more than 1500 client relationships.
  • Received Award for 200 % rate of closed loans.
  • Educated customers on variety of loan products and available credit options to promote valuable decision-making.
  • Provided expert financial advice on mortgage and both educational and personal loans.
  • Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan.
  • Assisted senior-level credit officers with complex loan applications.
  • Determined appropriate rate locks, issuance of disclosures, overage and underage waivers and fee waivers.
  • Executed loan origination process, including ordering credit reports, appraisals and preliminary title reports.
  • Performed daily maintenance of loan applicant database.
  • Created financial analysis reports of commercial real estate, borrowers' financial statements, lease reviews and market research.
  • Researched insurance information and flood certificates.
  • Performed ceiling maintenance of treasury management auto-pay product.
  • Adhered to all federal and state compliance guidelines relative to retail mortgage lending.
  • Improved operations by working with team members and customers to find workable solutions.
  • Created agendas and communication materials for team meetings.
  • Learned 2 new computer system in 2 years to support office needs.
  • Collaborated with others to discuss new product opportunities.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Answered 100 calls per day to answer customer questions make payment arrangements or to schedule an appointment.
  • Handled all delegated tasks, including paying bills and covering conference calls.
  • Delivered Excellent Customer Service Every time.
  • Performed site evaluations, customer surveys and team audits.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Earned reputation for good attendance and hard work.
  • Recognized by management for providing exceptional customer service.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Education

Some College - Business Administration

CWC
Riverton, WY

High School Diploma -

Abeca Book Home Schooling
Riverton, WY
05.1999

Skills

  • General ledger entry balancing
  • Auditing
  • Regulatory compliance
  • Tax auditing
  • Oral and written communications
  • Employee and customer service
  • Accounts analysis
  • Daily revenue reporting
  • Team oversight
  • Document review
  • Regulatory filings
  • Accounting processes
  • Reporting and documentation
  • Compliance standards
  • Balance sheets
  • General accounting
  • Documentation review
  • Audit management

Timeline

Loan Officer

OneMain Financial
12.2020 - Current

Revenue Auditor

Wind River Hotel & Casino
07.2019 - 12.2020

Loan Officer

One Main Financial
05.2007 - 07.2019

Some College - Business Administration

CWC

High School Diploma -

Abeca Book Home Schooling

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Amber Amos