Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Amber Anderson

West Frankfort,IL

Summary

Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.

Dependable healthcare team member with sound judgment, excellent clinical abilities and smooth bedside manner. Track and chart vitals and other markers to help patients, support team treatment goals and boost outcomes. Exceptional approach in patient support.

Overview

10
10
years of professional experience
1
1
Certification

Work History

LPN

Advantage Nursing
06.2024 - 10.2024
  • Home Healthcare Setting
  • Provided daily care of patient in home including: Medication administration, basic hygiene/comfort care, passive range of motion exercises, tracheostomy care, suctioning (oral, nasal, tracheal), ventilator use/care, gastrotomy button care, enteral feedings, monitoring vitals closely, documentation.


Patient Safety Sitter

SIH
12.2023 - 08.2024
  • Provided safety for mental health and fall/safety risk patients during their hospital stay.
  • Closely observed and documented behavior status as well as general well being accurately and timely.
  • Assisted with mobility as needed.
  • Intervened and or promptly notified appropriate staff when patient exhibited behavior suggestive of self harm or the harm of others.
  • Assisted in basic care such as feeding or hygiene as needed.
  • Contributed to a positive patient experience through compassionate care and active listening during interactions with patients and their families.
  • Facilitated smooth transitions between shifts by communicating pertinent information about each patient''s status to the incoming sitter or nursing staff member.
  • Ensured compliance with hospital policies and procedures related to infection control, environmental safety, and confidentiality requirements.
  • Managed stress effectively in high-pressure situations involving combative or emotionally distressed patients while remaining focused on providing quality care.

Certified Nursing Assistant

Helia Healthcare
10.2023 - 12.2023
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
  • Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
  • Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.

Customer Service Advocate

Blue Cross Blue Shield of Illinois
03.2021 - 06.2023
  • Promptly and accurately researched and adjusted medical claims with errors for providers.
  • Promoted superior experience by addressing provider concerns on medical claims/appeals, demonstrating empathy, and resolving problems swiftly.
  • Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
  • Maintained a positive work environment, fostering team collaboration and continuous improvement.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Adapted quickly to changes in company policies or systems, ensuring minimal disruption in service delivery during transitions.
  • Responded proactively and positively to rapid change.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Investigated and resolved customer inquiries and complaints quickly.

Manager on Duty

Drury Inn & Suites
09.2019 - 02.2021
  • Ensured the proper check-in and satisfaction of hotel guests, counted the drawer nightly, handled guest complaints/concerns professionally, assisted in dinner and breakfast, assisted in bartending, assisted in cleaning of rooms and laundry.
  • Trained employees in essential job functions.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
  • Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.

Crew Trainer

Mcdonalds
10.2016 - 09.2019
  • Timely and accurately received and constructed customer orders.
  • Greeted customers with smile and provided friendly service to professionally handle every need.
  • Trained other employees in customer service, food safety, and performance requirements.
  • Taught new team members correct procedures for all areas of operations.
  • Studied crew members during work shift to provide feedback and guidance in improving performance.
  • Set positive example for team members by providing high-quality, efficient service.
  • Conducted hands-on demonstrations and practical exercises to reinforce learning concepts.

Home Caretaker

Slef Employed
05.2014 - 02.2020
  • Provided care for my father during his battle with dementia in home.
  • Assisted with daily hygiene care/toileting, eating, comfort, entertainment, socialization.
  • Managed various household duties, including grocery shopping, meal preparation, laundry, and errands, appointments.
  • Communicated effectively with family members regarding father's updates or concerns about his well being.
  • Demonstrated flexibility in accommodating, adapting schedules, and managing the household efficiently in various situations.

Education

Licensed Practical Nursing - Nursing

John A Logan College
Carterville, IL
05-2024

High School Diploma -

Herrin High School
Herrin
05-2012

Skills

  • Medication administration
  • Vital signs monitoring
  • Medical documentation
  • Geriatric nursing
  • Catheter care
  • Tracheostomy care
  • Compassionate care
  • Diabetes management
  • Respiratory care
  • Home healthcare
  • Medical equipment operation
  • IV therapy
  • Clinical decision making
  • Patient documentation
  • Patient assessments
  • Direct patient care

Certification

Licensed Practical Nurse (LPN) - IDFPR

Basic Life Support (BLS) Certification - American Heart Association.

Certified Nursing Assistant (CNA) - State Boards of Nursing.

Timeline

LPN

Advantage Nursing
06.2024 - 10.2024

Patient Safety Sitter

SIH
12.2023 - 08.2024

Certified Nursing Assistant

Helia Healthcare
10.2023 - 12.2023

Customer Service Advocate

Blue Cross Blue Shield of Illinois
03.2021 - 06.2023

Manager on Duty

Drury Inn & Suites
09.2019 - 02.2021

Crew Trainer

Mcdonalds
10.2016 - 09.2019

Home Caretaker

Slef Employed
05.2014 - 02.2020

Licensed Practical Nursing - Nursing

John A Logan College

High School Diploma -

Herrin High School

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