Amber Anderson

Responsible for supporting all branch Service Department personnel through detailed handling of a variety of administrative duties including handling incoming calls, producing quotations and estimates, opening and closing work orders, adjusting time on work orders, dispatching Field Service Technicians, assigning jobs to Shop Technicians, training/mentoring less experienced Technicians, and other duties not specified.

• Handle incoming phone calls to the branch
• Produce quotations and estimates
• Take and deliver messages to branch personnel
• Effectively communicate with Service Department Personnel to address customer needs
• Assign jobs to Shop Technicians & Dispatch Field Service Technicians
• Open and properly segment Work Orders applying correct codes and tax information
• Handle closing of Work Orders in a timely fashion
• Adjust Service Technician time when necessary
• Obtain Purchase Orders from customers as required
• Responsible for charging his/her time to work orders

• Ensured proper technical operations of the Landfill.
• Ensured compliance with all permitting and regulations, coordination of groundwater, leachate, and explosive monitoring testing and compliance, and inspection and monitoring output of leachate pumps and groundwater wells.
• Assisted employees in understanding their compliance responsibilities and ensured that work is performed properly.
• Managed the procurement process for five departments.
• Maintained operating records and administered data collection and analysis for five departments' operations, including statistical and tonnage data.
• Assisted in the development of the annual budget and policy and procedures relating to operations.
• Managed the approved budget to ensure the effective and efficient use of funds for the intended purpose.
• Creation, documentation, and enforcement of SOP's.
• Assisted Landfill Manager with managing Landfill Mechanics’ time, including scheduling repairs for heavy equipment.
• Determined materials or equipment required for repairs, and monitored inventory levels of parts, equipment, tools, or supplies.
• Reviewed proformas for accuracy and issued purchase orders.
• Provided input to upper management and the board of directors on purchasing and dead lining equipment.
• Assisted Landfill Manager with coordinating, directing, and tracking the work assignments and hours of laborers and temporary labor.
• Ensured accuracy of employee timecards.
• Maintained records of personnel training, including tracking certification credits and expiration dates.
• Maintained records of regulatory activities, including inspection reports, permit renewal filing dates, compliance sampling and reporting dates.
• Responsible for the compilation and filing of monthly, quarterly, semi-annual, and annual reports.
• Administrator of automated scale house accounting system.
• Created and maintained Industrial Waste Profiles in compliance with ADEM.
• Maintained annual Weighmaster and Scale Certifications.
• Coordinated scrap metal sales for five departments with the accounting department.

• Managed preparation of vouchers for accounts payable.
• Managed accounts payable cycle to ensure that all payments are properly authorized and delivered in a timely manner.
• Audited invoices for proper GL coding and cost allocation.
• Maintained accounts payable files and records.
• Responded to vendor and employee inquiries regarding invoices, expenses, and check requests.
• Reconciled vendor statements.
• Ensured accuracy of employee timecards.
• Managed yearly filing of 1099’s.
• Coordinated vendor setups, obtaining W-9’s, identifying 1099 reportable vendors.
• Overall responsibility for small business subcontracting program, including developing, preparing, and executing subcontracting plan and monitoring performance.
• Managed employee welfare account.
• Administrator for the automated scale-house accounting system.
• Prepared month-end reports and invoices.
• Ensured reconciliation of daily cash and credit transactions, the deposit of funds, and the maintenance of change funds.
• Managed collection of returned checks, with minimal write offs.
• Assisted with preparation of annual $40 million operating budget.
• Assisted with annual audit.
• Managed the ordering of office supplies.
• Purchased heavy equipment for the Authority’s operations.
• Managed the procurement program including issuance of purchase orders.
• Created and maintained profiles for Industrial Waste in compliance with ADEM.
• Audited daily equipment inspections, truck inspection reports, and quarterly testing logs for the Landfill.
• Prepared expense reports for Executive Director and CFO.
• Assisted with special projects as needed.

• Collaborated with multiple departments to provide customers with the highest level of care and satisfaction throughout their experience.
• Successfully processed simple and complex requests using approved processes within the appropriate OSS systems.
• Obtained daily productivity benchmarks as set forth by the executive team.
• Established and maintained communications, with key Sales and Sales Support stakeholders throughout the order fulfillment process.
• Reviewed, analyzed, and built orders in a timely and accurate manner.
• Adhered to company ordering policies and processes to ensure SOX compliance.
• Communicated with Sales and other departments as needed on order specifications, additional needs, or special handling requirements.
• Identified and selected submission/processing defects.
• Proactively escalated and sought resolution to issues related to meeting order processing commitments.
• Supported and adopted requirements to integrate new products into the OSS infrastructures.
• Collaborated & managed orders, with peers and other departments, to execute large multi-business deals.

• Initiated the loan application process.
• Pulled credit reports on all applicants.
• Kept all client information updated in Calyx Point, Leads360 and Salesforce.
• Distributed all credit qualified applications to mortgage advisors for review.
• Sent credit denial letters to all non-qualified borrowers.
• Answered inbound calls and made outbound sales calls.
• Communicated with clients via email and live chat based on their inquiries from company website.
• Supervised customer service representatives to maintain efficiency.
• Scheduled appointments for five locations.
• Trained new customer service representatives.
• Generated performance reports for my team.
• Assisted with development and implementation of CRM (Salesforce).
• Consistently met call productivity and sales goals.

• Managed daily bank deposits for three locations.
• Filed documents.
• Maintained gap insurance policies.
• Cashier duties.