Amber Anderson
San Antonio,TX
Summary
Results-driven customer service professional with over 8 years of experience managing complex situations using empathy, composure, and sound judgment. Recognized for adaptability, problem-solving abilities, and consistent achievement of performance goals through effective communication, and decision-making.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Summer Moon Coffee
San Antonio, TX
09.2022 - Current
- Manages 100+ daily customer interactions and excellent phone etiquette
- Excels in a results-driven environment by delegating team roles and maintaining 95%+ accuracy on orders
- Quickly mastered scheduling employees using Sling, increased social media presence, and learned product inventory management
Barista
Early Bird Coffee
San Antonio, TX
10.2021 - 03.2022
- Quickly learned new systems with a close-knit team, working in an Airstream coffee truck
- Demonstrated exceptional adaptability by working closely with the owner to improve menu items and improve workflow
Barista Manager
Clear Light Coffee Company
San Antonio, TX
07.2021 - 09.2021
- Played a key role in the business launch by creating operational guidelines, developing menu offerings, and establishing a social media presence
- Adapted quickly to a management role by successfully organizing a 50-person event during the first month of operation
Education
Bachelor of Science - Business Administration
Texas A&M University
San Antonio, TXAssociate of Science - Business Administration
Northwest Vista College
San Antonio, TX05.2020
High School Diploma -
Business Careers High School
San Antonio, TX06.2017
Skills
- Team Building and Leadership
- Microsoft Office proficiency
- Communication and Interpersonal Skills
- Problem-Solving
- Adaptability to Change
- Strategic Thinking
Timeline
Assistant Manager
Summer Moon Coffee
09.2022 - Current
Barista
Early Bird Coffee
10.2021 - 03.2022
Barista Manager
Clear Light Coffee Company
07.2021 - 09.2021
Bachelor of Science - Business Administration
Texas A&M University
Associate of Science - Business Administration
Northwest Vista College
High School Diploma -
Business Careers High School