Amber Anderson
Summary
Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
20
20
years of professional experience
Work History
Training Supervisor
Quest Diagnostics
Cleveland
05.2026 - Current
- Led training programs for new employees at a leading diagnostic testing company.
- Developed instructional materials to enhance employee understanding of procedures.
- Coordinated workshops to improve staff knowledge on safety protocols and regulations.
- Evaluated employee performance through assessments and provided constructive feedback.
- Collaborated with management to identify training needs for various departments.
- Cross-trained employees on various job functions to enhance flexibility and efficiency. to do other jobs within business, increasing job skills and productivity.
- Mentored team members to succeed and advance within department and company.
SPECIMEN PROCESSING SUPERVISOR
Quest Diagnostics
Cleveland
11.2023 - 06.2026
- Trained new employees on company policies, procedures and work ethics.
- Supervised and coordinated activities of staff to ensure compliance with established policies, procedures, and standards.
- Delegated tasks to team members according to individual strengths.
- Worked closely with upper management to develop strategies for improving operational efficiency within the department.
- Motivated employees to reach highest professional potential.
- Communicated employee, customer and workplace needs to managers.
- Assessed staff performance on a regular basis, providing feedback and coaching as necessary to improve results.
- Set performance goals for staff members and helped teams meet important deadlines.
SPECIMEN PROCESSING TRAINER
Quest Diagnostics
Cleveland
06.2022 - 11.2023
- Collaborated with management to periodically review and update training program objectives.
SPECIMEN PROCESSOR GROUP LEAD
Quest Diagnostics
Cleveland
04.2021 - 06.2022
- Reported damaged and defective products to supervisor.
- Coordinated employee schedules according to availability and approved shift changes.
- Tracked company inventory and noted item shortages for future product orders.
- Conducted employee evaluations and documented overall progress.
- Conducted disciplinary action when needed in accordance with company policy.
- Received product deliveries and moved materials to designated workplace locations.
- Assisted managers with employee recruitment and interviews.
- Monitored tapes or digital recordings to identify source of losses.
- Conducted regular audits of laboratory practices to ensure adherence to standard operating procedures.
- Resolved customer complaints regarding delays or errors in specimen processing services in a timely manner.
- Trained new staff members on proper techniques for collecting samples and operating lab instruments.
- Adhered to quality and service standards to support operational goals.
- Participated in ongoing training to enhance own job skills and knowledge.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Performed general maintenance and repair.
- Assisted with new hire orientation and employee training.
- Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives.
- Defined problems, collected data, established facts and validated conclusions.
- Met deadlines while maintaining high-quality deliverables.
- Evaluated instructor text selections and training materials to verify alignment with approved curriculum.
- Monitored and evaluated training activities and program effectiveness.
- Maintained records of completed training and required recertifications.
- Maintains all training materials.
- Training for new hires and existing employees.
- Communicated production deadlines and goals to staff members to increase team productivity.
- Calculated production line efficiency, submitting findings to supervisors.
- Trained new employees regarding machinery operation and safety guidelines.
- Packaged, labeled and sorted products to prepare items for delivery.
- Stored products and materials in correct locations to reduce item losses.
- Assisted with new hire orientation and employee training.
- Adhered to quality and service standards to support operational goals.
- Conducted staff meetings to relay general information or to address specific topics.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
SPECIMEN PROCESSOR
Quest Diagnostics
Cleveland
08.2020 - 04.2021
- A Specimen Processor receives and processes specimens such as blood and urine samples in a laboratory, captures data and handles client and healthcare practitioner inquiries.
- Processes specimens for laboratory testing. This position requires a considerable amount attention to detail, and accuracy.
- Receive and open specimen bags.
- Enter inventory, patient demographics, and test codes into computer system.
- Prepare specimens for laboratory testing and analysis.
- Ensure specimens and requisitions are correctly labeled.
- Validate requisitions against specimens before scanning into the system.
- Will be responsible for cross-contamination potentials.
- Must clean and maintain laboratory and all equipment.
- Review, transcribe and enter demographic and specimen data into the laboratory information system.
CENTRAL SUPPLY COORDINATOR
McGregor Home
East Cleveland
02.2016 - 02.2020
- Worked with coworkers to complete tasks.
- Participated in ongoing training to enhance own job skills and knowledge.
- Examine equipment to detect leaks, worn or loose parts, or other indications of disrepair.
- Organize and assemble routine and filling special requests as needed.
- Receive and count stock items, and record data manually or using computer.
- Pack and unpack items to be stocked on shelves in stockrooms, warehouses, or storage yards.
- Verify inventory computations by comparing them to physical counts of stock, and investigate discrepancies or adjust errors.
- Store items in an orderly and accessible manner in warehouses, tool rooms, supply rooms, or other areas.
- Clean and maintain supplies, tools, equipment, and storage areas in order to ensure compliance with safety regulations.
- Purchase new or additional stock, or prepare documents that provide for such purchases.
DIETARY AIDE
McGregor Home
East Cleveland
07.2006 - 02.2020
- Serve customers in eating places that specialize in fast service and inexpensive carry-out food.
- Accept payment from customers, and make change as necessary.
- Request and record customer orders, and compute bills using cash registers, multicounting machines, or pencil and paper.
- Clean and organize eating, service, and kitchen areas.
- Take and record temperature of food and food storage areas such as refrigerators and freezers.
- Clean and sanitize work areas, equipment, utensils, dishes, or silverware.
- Store food in designated containers and storage areas to prevent spoilage.
Skills
- Team Leadership
- Attention to Detail
- Teamwork
- Team Building
- Team Player
- Constructive Feedback
- Inventory Audits
- Employee Performance Reviews
- Documenting Problems
- Critical Thinking
- Performance evaluation
Additional Information
GPA: 2.5
Timeline
Training Supervisor
Quest Diagnostics
05.2026 - Current
SPECIMEN PROCESSING SUPERVISOR
Quest Diagnostics
11.2023 - 06.2026
SPECIMEN PROCESSING TRAINER
Quest Diagnostics
06.2022 - 11.2023
SPECIMEN PROCESSOR GROUP LEAD
Quest Diagnostics
04.2021 - 06.2022
SPECIMEN PROCESSOR
Quest Diagnostics
08.2020 - 04.2021
CENTRAL SUPPLY COORDINATOR
McGregor Home
02.2016 - 02.2020
DIETARY AIDE
McGregor Home
07.2006 - 02.2020