Amber Antidormi
Summary
Highly motivated and committed Personal Care Assistant with a proven history of superior performance at individual, team, and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to a deadline-driven environment.
Overview
4
4
years of professional experience
Work History
Personal Care Assistant
Wayne Memorial Community Health Centers
11.2023 - Current
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic's commitment to quality care.
- Obtained the patient's medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing, and scanning documents.
- Documented vital signs and health history for patients in clinical environments.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
Medical Secretary
Wayne Memorial Community Health Centers
06.2022 - Current
- The first point of contact for our patients, providing exceptional customer service, high-level clerical support, and assistance to the medical providers.
- Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
- Strong attention to detail and the ability to work effectively as part of a team in a fast-paced environment.
- Enhanced patient satisfaction by efficiently scheduling appointments for multiple providers.
- Handle office communications by promptly answering phone calls, routing messages, and providing accurate information to patients.
- Maintained a clean and organized office environment to promote a positive atmosphere for both staff and patients.
- Ensured compliance with HIPAA regulations through proper handling of sensitive patient information within the office setting.
- Maintained current and accurate medical records for patients. Registered new patients in electronic medical records as they checked into the clinic. Located, checked in, and pulled medical records for patient appointments and any incomplete charts.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing. Obtained payments from patients and scanned identification and insurance cards.
- Performed various administrative tasks by filing, copying, and faxing documents.
- Maintained office supplies inventory by checking stock, anticipating department needs, and placing and expediting orders. Placed new supply orders, managed inventory, and restocked clerical spaces.
- Assisted in the onboarding process for new staff members, providing necessary training and guidance to ensure a smooth transition into the office environment.
Dietary Aide
Julia Ribaudo Extended Care Center
09.2020 - 04.2022
- Improved resident satisfaction by providing high-quality meals tailored to their dietary needs and preferences.
- Assisted in the preparation of nutritious meals for residents with various medical conditions and dietary restrictions.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
- Ensured food safety compliance through proper storage, handling, and sanitation procedures, minimizing risk of contamination or illness.
- Supported fellow team members during peak times by assisting with tasks such as dishwashing and restocking supplies, fostering a collaborative work environment.
- Identified opportunities for process improvements within the kitchen to increase productivity while maintaining high standards of quality control.
- Served meals to residents following established schedules and dietary procedures.
- Cleared tables and removed dishes, trays, and utensils from the dining room to the dishwashing area.
- Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
- Delivered nourishment and supplements to the nurse station for distribution to specific residents.
- Reported and documented resident changes in consumption or behaviors.
- Followed all food safety regulations while preparing meals for patients.
- Cleaned and organized kitchen, dining and service areas.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
Education
Certification - Medical Assistant
National Institute Medical Assistant Advancement
Remote04.2024
High School Diploma -
Western Wayne High School
Lake Ariel, PA06.2019
Skills
- CPR Certified
- Basic Life Support for Health Care Providers
- Clinical Support
- Administrative Support
- Customer Service
- Patient Scheduling
- EMR Updating and Familiarity
- Critical thinking abilities
- Detail-oriented approach
- Strong organizational skills
- HIPAA Compliance Understanding
- Adaptable, Flexible, and Reliable
Affiliations
- Wayne Memorial Community Health Centers
Timeline
Personal Care Assistant
Wayne Memorial Community Health Centers
11.2023 - Current
Medical Secretary
Wayne Memorial Community Health Centers
06.2022 - Current
Dietary Aide
Julia Ribaudo Extended Care Center
09.2020 - 04.2022
Certification - Medical Assistant
National Institute Medical Assistant Advancement
High School Diploma -
Western Wayne High School
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