Amber Aranda
Meraux,LA
Summary
Experienced administrative assistant with a strong background in office coordination. Consistently enhances customer satisfaction and service efficiency. Skilled in managing customer interactions and promptly resolving issues, fostering a harmonious business environment. Demonstrated expertise in communication and problem-solving, ensuring seamless customer experiences.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Brand Ambassador/Sales Associate
Wildcat Brothers Distilling
08.2023 - Current
- Energetic and passionate Brand Ambassador who works to promote brand image with successful results in sales and ever growing product knowledge
- Many years of experience promoting local and national products
- Dedicated to brand development and recognition to support trust in the products and loyalty to the company
- Demonstrated product in store and at events
- Promoted brand at local and national trade shows and and have a great track record for capturing new company leads and investors
- Maintained a positive company image at all times and thoughtfully responded to customer feedback
- Greeted customers warmly and pleasantly answered inquiries.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Maintained knowledge of current promotions and product features.
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
- Generated leads for future business opportunities by collecting customer contact information during promotional events.
- Organized and stocked merchandise to keep necessary levels for sales demand.
- Demonstrated products to customers to illustrate features, advantages and benefits.
Senior Patient Care Representative
Teleleaf
12.2021 - 10.2024
- Responsible for being first line of contact for new patients as well as current patients
- In depth explaining of the program to new patients and responsible for scheduling appointments, handling the faxing of prescriptions, as well as taking care of daily reports and analytics for the company
- Work directly with the doctors to ensure that any follow ups for patients are taken care of and any questions that patients have I'm able to get to the doctors
- Assisted patients in filling out check-in and payment paperwork.
- Balanced deposits and credit card payments each day.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Handled customer service inquiries in person, via telephone and through email.
- Used Heally to schedule appointments.
- Reduced no-show rates through consistent appointment reminder calls, leading to improved clinic productivity.
- Delivered support to medical staff in completion of patient paperwork.
- Answered incoming calls, scheduled appointments and filed medical records.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
Administrative Assistant
OPA Signs & Graphics
06.2019 - 02.2021
- I am responsible for setting up all of our new jobs in Basecamp as well as Quickbooks and I produce all of the invoices for the companies jobs
- I assist the accountant in the companies Accounts receivables / Accounts payables
- I am active with customers on a daily basis in person as well as interactive through email, phone and through our website
- I prepare and submit building permits to the city permitting office and work with the code and building inspectors for jobs that are to be done in the local areas
- I take care of ordering all of the office supplies for each of the departments in the company and am the main face to receive and greet our customers
- Composed correspondence
- Maintained all files, schedules, etc
- Scheduled appointments
- Directed phone calls
- Managed incoming and outgoing mail
- Provided friendly customer service
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted coworkers and staff members with special tasks on daily basis.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
Administrative Assistant
Independent Marine Refrigeration
08.2017 - 12.2018
- Responsible for calling out and setting up Marine refrigeration and HVAC jobs for the vessels
- I did all billings, AP and AR and job reports
- Put together job bids and estimates for clients
- I was responsible for locating and ordering parts from local parts houses for repairs
- Answering phones and basic office and clerical work
- Provided administrative support for Samantha Corlis
- Proficient in Microsoft Office
- Maintained all files, schedules, etc
- Directed phone calls
- Scheduled appointments
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Motorclothes Associate
New Orleans Harley-Davidson
01.2017 - 08.2017
- I did 8 months as a retail clothing sales representative that greeted customers, and helped them find the appropriate riding gear they were looking for
- Educated them on the capabilities of various types of gear based on the riding environment they were planning to encounter
- Met or exceeded all sales goals for month
- Handled cash
- Organized all store signage and marketing displays
- Prioritized helping customers over completing other routine tasks in store.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Kept neat and organized apparel section by folding clothing on proper shelves and hanging up clothing on proper racks.
- Assisted in loss prevention efforts by monitoring fitting rooms, identifying suspicious behavior, and promptly reporting incidents to management.
- Preserved outlook of store by dusting, styling mannequin designs, cleaning and restocking merchandise.
- Managed stock levels on the sales floor through efficient replenishment processes that maintained consistent product availability.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
Office Assistant
Mr. Bail
01.2012 - 01.2013
- Was administrative assistant, answered phones, filed bails and bonds with the county
- Was responsible for making sure all of our bond applications were entered into the computer system
- Reviewed files, records and other documents to obtain information to respond to requests.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Input data into spreadsheets and databases.
Land Surveyor/ Office Assistant
San Juan Surveying
01.2005 - 01.2008
- Was a land surveyor in the field preforming surveys
- Worked also in the office answering phones and doing billing and accounts payables
- Prepared plats and surveys to be delivered to clients as well as the county
- Followed local, regional and national guidelines for land surveying.
- Compiled measurement and marker data from plats and drawings using public records to determine geographical boundaries of land parcels and utility locations.
- Created visual presentations of topographical characteristics using QGIS and ArcGIS.
- Completed large-scale boundary surveys for commercial and residential projects, enhancing client satisfaction.
- Conducted topographic surveys to assist in the design of infrastructure improvements.
Front Desk
Hotel Columbia
01.2006 - 01.2007
- Answered phones and made reservations for guest
- Was responsible for making sure rooms were ready for guest check in
- Made transportation and activity reservations for guests
- This was a winter time seasonal job
Land Surveyor/ Office Assistant
Harbor Civil Services
01.2004 - 01.2005
- Was a surveyor in the field preforming land and hydrographic surveys
- Worked also in the office answering phones and doing billing and accounts payables
- Prepared plats and surveys to be delivered to clients as well as the county
- Followed local, regional and national guidelines for land surveying.
- Compiled measurement and marker data from plats and drawings using public records to determine geographical boundaries of land parcels and utility locations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Coordinated and scheduled meetings and appointments.
Education
HS Diploma -
Cornerstone Christian
Jacksonville, FL2000
Skills
- Microsoft office
- Excel
- Filing
- Fax
- Quickbooks
- Administrative Assistant
- Scheduling
- Sales
- Receptionist
- Accounts Payable
- Marketing
- Basecamp
- Digital Marketing
- Fundraising
- Office Management
- Customer Service
Certification
Driver's License
Additionalinformation - Employmentgapsexplained
- Large gap in employment due to being a military spouse and stay at home mom.
- During this time volunteered with several military-related organizations.
Personal Information
Work Permit: Authorized to work in the US for any employer
Groups
- Pinups For Patriots, 01/01/15, Present, 1 year as a volunteer in Florida - represented the brand that raised funds for PTSD awareness and suicide prevention. Promoted to be the State Representative for Louisiana and responsible for running the Louisiana Pinups for Patriots platoon.
- Operation Helping Hand, 02/01/14, 09/01/16, Provided assistance for numerous events ranging from volunteering at catered dinners for wounded veterans to assisting the families of wounded veterans with the transition from military to civilian life.
- Navy Marine Relief Society, 04/01/12, 11/01/14, Provided, in partnership with the Navy and Marine Corps, financial, educational, and other need-based assistance to active-duty and retired Sailors and Marines, their eligible family members, and survivors.
Timeline
Brand Ambassador/Sales Associate
Wildcat Brothers Distilling
08.2023 - Current
Senior Patient Care Representative
Teleleaf
12.2021 - 10.2024
Administrative Assistant
OPA Signs & Graphics
06.2019 - 02.2021
Administrative Assistant
Independent Marine Refrigeration
08.2017 - 12.2018
Motorclothes Associate
New Orleans Harley-Davidson
01.2017 - 08.2017
Office Assistant
Mr. Bail
01.2012 - 01.2013
Front Desk
Hotel Columbia
01.2006 - 01.2007
Land Surveyor/ Office Assistant
San Juan Surveying
01.2005 - 01.2008
Land Surveyor/ Office Assistant
Harbor Civil Services
01.2004 - 01.2005
HS Diploma -
Cornerstone Christian