Amber Arellano
Irvine,CA
Summary
Multi-talented Graphic Design Student experience in job-related software, including Adobe Creative Suite and Microsoft Suite. Experienced in creating designs, sample layouts and concepts and generating new ideas with limited direction. Enthusiastic individual accustomed to working in deadline-driven environments, with over 15 years in customer service. Well-developed verbal and written communication skills paired with excellent project management abilities.
Overview
14
14
years of professional experience
Work History
Community Manager
Optimum Professional Property Management
03.2023 - Current
- Successfully managed and maintained a portfolio of residential properties, ensuring high tenant satisfaction
- Implemented effective client communication strategies, addressing inquiries, concerns, and requests promptly and professionally
- Participated in regular team meetings and contributed to the development of departmental strategies and goals
- Conducted regular property inspections to identify maintenance needs and safety issues, coordinating repairs and improvements as necessary.
- Addressed and resolved homeowner complaints and inquiries, maintaining high satisfaction.
- Enforced compliance with community regulations and guidelines.
Front End Supervisor
Costco Wholesale Corp
10.2013 - Current
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Mentored team members to enhance professional development and accountability in workplace.
- Trained team members in successful strategies to meet operational and sales targets.
- Performs daily audits for refunded merchandise with accuracy
- Effectively communicates with all departments about sales goals and business operation expectations
- Maintains the most up to date sales reports and communicates action plans with management
- Organize and manage front-end employee performance action records
- Keep the front-end productivity in line with the company set standards
- Manage store closing procedures and analyze sales reports at end of night
- Handle all cashier tills throughout the day
- Develops and facilitates Executive Membership campaigning to meet business goals
- Conducts store inventories biannually and successfully recovers miscounted merchandise
- Complete required checklists and worksheets
- Operates effectively and efficiently in high-pressure situations
- Maintain top-notch member service standards and overall satisfaction
- Responsible for planning, developing, and executing marketing strategies for Children's Miracle Network
- Canvassed for new potential partners and obtained donations to meet fundraising goals
- Price merchandise, stock shelves and take inventory of supplies
- Actively pursues personal learning and development opportunities
- Managed member response to COVID-19 pandemic outside warehouse in an organized, efficient and safe manner.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Office Assistant
James LeCourt Plumbing
02.2019 - 08.2019
- Completed clerical tasks such as filing, copying, and distributing mail.
- Maintained and updated office records, both digital and physical.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Assist with drafting and editing correspondences and proposals
- Organize records in a filing system
Attractions Hostess
Walt Disney Company
06.2009 - 11.2013
- Provided world class customer service utilizing training and experience
- Safely operated highly popular attractions while providing the highest level of customer service and immersive theming
- Proved flexible and can work well under pressure by running attractions during unscheduled absence of leadership
- Delivered narrations of varying lengths and provided audience control for large crowds
- Swiftly and efficiently handled emergency situations
- Listened to guests' concerns and challenges and solved situations professionally.
- Enforced company policies while maintaining cheerful, supportive approach to guests.
- Provided coaching and mentoring to employees.
Education
Bachelor of Arts - Graphic Design
Cal State Fullerton
Fullerton, CA06.2025
Associates in Arts in Emphasis in Liberal Studies -
Irvine Valley College
Irvine, CA05.2023
Associates in Arts in Social and Behavioral Sciences -
Irvine Valley College
Irvine, CA05.2023
Associates in Arts in Studio Arts -
Irvine Valley College
Irvine, CA05.2023
Skills
- Fluent in English and Spanish
- Exceptional time management
- Business operations
- Schedule Planning
- Knowledgeable in Adobe
- Knowledgeable in Microsoft
- Client services
- Ability to learn new concepts and programs quickly
- Administrative Support
- Relationship Building and Management
- Strong interpersonal skills
- Planning and organization
- Customer-oriented
- Active listening skills
- Data entry
- Data analysis
- Conflict Handling
- 60 WPM
Languages
English
Spanish
Timeline
Community Manager
Optimum Professional Property Management
03.2023 - Current
Office Assistant
James LeCourt Plumbing
02.2019 - 08.2019
Front End Supervisor
Costco Wholesale Corp
10.2013 - Current
Attractions Hostess
Walt Disney Company
06.2009 - 11.2013
Bachelor of Arts - Graphic Design
Cal State Fullerton
Associates in Arts in Emphasis in Liberal Studies -
Irvine Valley College
Associates in Arts in Social and Behavioral Sciences -
Irvine Valley College
Associates in Arts in Studio Arts -
Irvine Valley College
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