Amber Arrieta
Tampa,FL
Summary
Results-driven customer care with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations. Creative Business Owner with exceptional background spent in Industry. Proven leader with engaging demeanor and success working in most demanding environments. Talented in training and mentoring successful teams. Motivated business professional bringing Number years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Dedicated Industry professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
7
7
years of professional experience
Work History
Salon Owner/Operator
Myself
01.2019 - 01.2024
- Increased business revenue by implementing innovative marketing strategies and expanding product offerings.
- Established a successful startup by researching market opportunities, creating a business plan, and securing funding.
- Improved customer satisfaction with exceptional project management skills and timely delivery of products and services.
- Developed strategic partnerships with key industry players to enhance brand visibility and credibility.
- I manage a salon I was hands on the massage therapy room permanent makeup tooth jewelry
- Boosted customer satisfaction by implementing innovative salon services and personalized consultations.
- Increased client retention by delivering exceptional customer service and maintaining a welcoming atmosphere.
- Managed daily operations for salon success, including staff scheduling, inventory management, and financial reporting.
- Developed marketing strategies to attract new clients, utilizing social media platforms and promotional events.
- Mentored salon staff through regular training sessions and performance evaluations, fostering professional growth.
- Ensured compliance with industry regulations and hygiene standards through routine inspections and process improvements.
- Enhanced team productivity by streamlining appointment booking procedures using modern scheduling software.
- Cultivated positive relationships with suppliers, negotiating favorable terms for product purchasing and delivery schedules.
- Created customized treatment plans for clients based on their individual needs and preferences, resulting in high levels of satisfaction.
- Collaborated with local businesses for cross-promotions, increasing brand visibility within the community.
- Optimized salon layout for increased efficiency, promoting smooth workflows and improved service quality.
- Organized special events such as styling workshops or themed promotions to engage customers and boost sales revenues.
- Implemented a loyalty program to reward frequent customers, encouraging repeat business and word-of-mouth referrals.
- Maintained detailed client records to track preferences, providing personalized experiences during each visit.
- Conducted market research to stay abreast of industry trends, incorporating popular styles into salon offerings regularly.
- Established a positive work environment through open communication channels, fostering strong teamwork among staff members.
- Recruited top talent for the salon team by conducting thorough interviews and assessing applicants'' skills against job requirements accurately.
- Coordinated staff meetings to discuss goals, address concerns, and celebrate achievements collectively.
- Oversaw the maintenance of salon equipment to ensure optimal functionality while minimizing downtime due to repairs.
- Nurtured a vibrant salon culture by organizing team-building activities and recognizing outstanding employee performance.
- Oversaw daily salon operations and performed general salon tasks.
- Maintained daily, monthly and quarterly records of costs and revenue.
- Consulted with customers to assess needs and propose optimal solutions.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Maintained staff records and work schedules.
- Arranged for regular maintenance services for all beauty equipment.
- Organized employee shifts and took peak times and seasonality into consideration.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Worked with marketing teams to create print and online advertisements to bring in new customers.
- Trained and motivated employees to perform daily business functions.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Assessed damaged materials and notified maintenance personnel of needed repairs.
- Conducted audit inspections and independent checks to verify parts and materials.
- Prepared annual budgets with controls to prevent overages.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Educated service personnel on company policy and procedure.
- Evaluated employee performance through close observation and performance rubrics.
- Initiated workplace improvement programs for increased service efficiency.
- Delegated workplace responsibility to appropriate staff.
- Prepared billings and estimates for customers.
- Researched and evaluated current and potential products used by service staff.
- Upheld 24-hour response time to service requests.
- Maintained posting of MSDS sheets in workplace.
- Utilized best practices theory when selecting vendors and products.
- Scheduled in-house and vendor work accounting for sales and customer volume.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Raised property accuracy and accountability by creating new automated tracking method.
- Mitigated business risks by working closely with staff members and assessing performance.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Reduced operational risks while organizing data to forecast performance trends.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Trained new employees on proper protocols and customer service standards.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Interacted well with customers to build connections and nurture relationships.
- Provided financial management through preparation of bank deposits and settlement of sales, returns, and transaction reports.
- Implemented a reward system for employee performance, motivating staff to continually strive for excellence.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Learned and remained updated on statutory requirements and regulations.
- Conducted regular competitor analysis to stay ahead of market trends as well as continually refining services offered in response.
- Launched successful social media campaigns that increased brand visibility online while driving traffic to the salon.
- Collaborated with local businesses on cross-promotional events that enhanced community engagement.
- Streamlined inventory management processes to ensure timely ordering of necessary supplies while minimizing waste.
- Introduced loyalty programs to incentivize repeat business from satisfied customers.
- Maintained accurate financial records by tracking expenses, managing budgets, and analyzing sales data for informed decision-making purposes.
- Boosted employee morale through regular performance reviews, constructive feedback, and opportunities for professional development.
- Optimized scheduling procedures to maximize appointment efficiency while accommodating client needs and minimizing wait times.
- Ensured compliance with state regulations regarding licensing, sanitation procedures, and workplace safety guidelines.
- Recruited talented stylists and support staff to maintain a high level of expertise within the salon team.
- Expanded salon offerings by staying current with industry trends, incorporating new treatments into the service menu as appropriate.
- Fostered a collaborative team atmosphere by regularly holding staff meetings and encouraging open communication among employees.
- Coached employees on best practices in hair styling, coloring techniques, and other beauty treatments for professional growth.
- Consistently maintained a clean, organized, and welcoming environment for clients and staff members alike.
- Developed strong relationships with vendors, negotiating favorable pricing for salon products and supplies.
- Implemented targeted marketing strategies that attracted new clients and increased overall revenue.
- Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
- Increased customer retention through exceptional service and consistent follow-up communication.
- Enhanced client satisfaction by offering personalized hair and beauty services tailored to individual preferences.
Inbound Call Center Representative
Bud K Wholesale
01.2017 - 01.2019
- Enhanced customer satisfaction by addressing inquiries and resolving issues in a timely manner.
- Streamlined call center operations by implementing efficient processes and procedures.
- Maintained high-quality service standards for all inbound calls, ensuring prompt and accurate assistance.
- Improved first-call resolution rates by effectively utilizing resources and available tools.
Education
HIGH SCHOOL - Marketing Management And Research
Bowers/Whitley Adult & Community Center
Tampa, FL08.2015
Skills
- Upselling services
- Brand development
- Appointment scheduling
- Industry trend awareness
- Employee training
- Decision making
- Client retention
- Customer service excellence
- Conflict resolution
- Product knowledge
- Hygiene standards
- Social media management
- Sales strategy
- Team building
- Staff management
- Time management
- Performance evaluation
- Networking abilities
- Inventory control
- Problem-solving abilities
- Contract Management
- Resources Allocation
- Customer Service
- Quality Assurance
- Employee Development
- Negotiation and Persuasion
- Sales Development
- Relationship Building
- Sales Strategics
- Task Delegation
- Incident Response
- Coaching and Mentoring
- Professional Networking
- Driven and Determined
- Customer Relations
- Bookkeeping
- Staff Hiring
- Process Improvement
- Policies and Procedures Development
- Performance Improvement
- Negotiation
- Attention to Detail
- Trends Analysis
- Change Management
- Work Planning and Prioritization
- Consulting
- Issue Resolution
- New Business Development
- Strategic Decision-Making
- Entrepreneurial Personality
Timeline
Salon Owner/Operator
Myself
01.2019 - 01.2024
Inbound Call Center Representative
Bud K Wholesale
01.2017 - 01.2019
HIGH SCHOOL - Marketing Management And Research
Bowers/Whitley Adult & Community Center