Amber Arthur

• Reception and Greeting: Perform the reception and greeting of patients and other guests in a professional, respectful, and compassionate manner
• Answering Phones: answer, route, take messages, and as necessary handle phone calls promptly
• Patient Registration: perform the patient registration process including collecting necessary patient payor information and patient demographics, and ensuring that the data is placed in ECW in a timely manner
• Appointment scheduling/rescheduling/recalls: scheduling, rescheduling and recall appointments
• Daily deposit slip (cash): handling and managing cash for patient care services.
• Sorts and distributes faxes
• Picks up mail from the post office or mailbox and distributes it accordingly
• Makes deposits for medical and/or pharmacy at the bank
• Send medical records to centralized medical records in a timely manner
• Practices confidentiality with sensitive patient and employee information

· Greet and interacted with patients to provide information, answer questions and assist with appointment scheduling.

· Provided excellent customer service to patients and medical staff

· Answered incoming calls, route/take messages, and manage phone calls as needed

· Perform patient registration/intake process, which includes gathering patient demographics and patient payor information, also, ensuring that the data is entered into Raintree (EMR system) promptly

· Preparing medical charts of scheduled patients for the medical staff

· Responsible for ensuring patients are scheduled and/or rescheduled

· Maintain a positive professional attitude and greeting patients and

· Managed office bookkeeping with insurance billing and patient payments

· Collected deductibles and copays to post money to patient accounts

· Obtained pre-authorization from insurance companies ahead of medical services

· Coordinated referrals through insurance and other medical specialists and documented details in patient charts

· Performed medical records management, including distributing faxes, filing, organizing and scanning documents

· Request/Sending Medical records promptly

· Perform professional work planning, developing, administering, and coordinating a variety of leisure service programs for all ages and population

· Assistance in budge preparation, supervision of support staff

· Develops, coordinates, schedules, and implements diversified programs in leisure services and special events for various age groups and populations

· Assist in evaluating existing programming and developing or enhancing programs to address the needs and expectations of the community

· Trains, supervises, and evaluates the work of subordinate support staff as assigned

· Receives and responds to inquiries, concerns, complaints, and requests for assistance regarding areas of responsibility

· Attends training, meetings, seminars and/or workshops as appropriate to enhance job knowledge and skills

· Takes appropriate steps to ensure the safety of all citizens that utilize department property and facilities, attend special events, and take part in any activity offered by the department.

· Completing assessments, ITP's, progress notes and other necessary paperwork associated with managing a caseload of 60 patients

· Providing individual and group counseling using Evidence Based Practices

· Assisting patients with defining and achieving realistic goals

· Conducting monthly urinalysis screenings

· Providing crisis interventions as needed

· Assisting in peer-to-peer record audits

· Ensuring patient confidentiality

· Providing supportive counseling in conjunction with Medical and Nursing Services

· Contributing to the ongoing assessment and treatment planning process through participation in daily reports, case reviews, and treatment team meetings.

· Perform clerical and administrative work

· Assisting Parents with accounts and payments

· Answer and direct phone calls, taking messages when necessary

· Being able to have excellent communication skills

· Maintain records

· Conduct light housekeeping

· Utilize computer skills, ability to problem solve, and excellent customer service skills

· Provides treatment, care, accurate documentation, and training of individuals with disabilities and special needs.

· Complies with written rules and regulations as outlined by SCDDSN policies and procedures; and standards in accordance with ICF/ID (intermediate care facility/intellectual disability)

· Ensures health and safety of each Individual while assigned following prescribed dining protocol, lifting protocol, behavior support plan (BSP), and training and service programs as outlined in individual support plan.

· Provides direct hands-on individual care to all consumers as needs

· Participates in training and provides guidance to consumers in the development of activities of daily living skills

· Responsible for reporting significant events and suspected abuse immediately per SCDDSN policy and procedures

· Ensure safe orderly, neat, clean environment for all consumers.

· Organizes, directs, and implements programming, to include programs in Boys & Girls Clubs of America's five Core Program Areas

· Reports to Campus Director

· Facilitates all Club program staff meetings

· Manage/Delegate appropriate responsibilities to staff

· Implements a variety of comprehensive youth programs, services and activities that address the interest and needs of all Club members' ages 4 to18

· Ensures planned programs, services, and activities are implemented in accordance with organizational mission, policies, and procedures

· Design colorful and informative displays and bulletin boards promoting program areas

· Facilitates weekly staff meetings

· Ensure that organizational goals and objectives are met

· Keep records of participants, schedules, attendance, and program results.